Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.
Job Description:
We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment.
This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation.
To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions.
What you'll be doing
- Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce platform and other related SaaS systems.
- Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization.
- Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company.
- Use a combination of standard functionality and custom development to solve business problems.
- Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications.
- Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners.
- In addition to Salesforce, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack.
- Work with Workato as a middleware between systems.
What you bring to the role
Must have:
- Bachelor’s degree or equivalent work experience and 2-4 years Salesforce experience.
- Salesforce Administrator Certification (ADM 201).
- Salesforce Advanced Administrator, Platform Builder, Salesforce Configure Price Quote (or similar), Sales Cloud Consultant certifications.
- Consistent track record of having implemented and supported enterprise class solutions on the Salesforce platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover.
- Experience managing systems to support enterprise sales organizations.
- Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners.
- Proficiency with DataLoader, Workbench.Io, and MS Excel for data manipulation.
Nice to Have:
- Experience with Software-as-a-Service (SaaS) based selling models is a plus.
- Experience with Zuora Billing (or equivalent)
- Jira / Confluence experience a plus
- Knowledge of Copado (or equivalent)
- Knowledge of Workato (or equivalent)