Salesforce Solutions Engineer

Job description

About Us:

MUFG Bank, Ltd.

is Japan’s premier bank, with a global network spanning in more than 40 markets.

Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide.

MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc.

(MUFG) is one of the world’s leading financial groups.

Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world.

MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited:

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai.

MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc.

to MUFG Bank offices globally.

MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.

About the Role:

Position Title: Senior Salesforce Developer

Corporate Title: AVP

Reporting to: VP

Location: Bengaluru

Job Profile:

Position details:

• Responsible for providing support, maintenance and development for the Securities Salesforce instance for MUS and MUFG Bank.
  
  
• maintain, support and develop Salesforce eCRM
• manage day to day support and offshore development (includes feeds, user provisioning)
• Work on BAU small enhancements
• Support the business departments with any issues/enhancements in the application.

Roles and Responsibilities:

• Develop Salesforce solutions adhering to platform best practices, including custom platform development, back-office system integrations (often using middleware tools), and complex data migrations.
• Effectively communicate with business stakeholders to understand their problems and provide tailored solutions.
• Manage Business As Usual (BAU) and production platform ownership.
• Schedule and lead monthly calls with business stakeholders to explain the status of backlog JIRA items, discuss priorities, and create the next release plan.
  
  Manage daily calls with development and QA teams.
• Participate in development workstreams from design through testing and deployment.
• Work on projects following the Agile software development model.
• Assist in creating technical design and functional specifications.
• Collaborate with project leadership to estimate work effort and set realistic development schedules.
• Troubleshoot technical issues and identify necessary modifications.
• Experience in Continuous Integration and Continuous Delivery (CI/CD) processes.
• Work in a team environment with both onshore and offshore developers.
• Work closely with the client team for knowledge transfer and education.

Job Requirements:

• Experience with the Following Clouds
• Sales Cloud
• Experience Cloud
• Marketing Cloud Account Engagement
• Excellent verbal and written communication skills
• 6+ years experience in Configuration and Customization of Salesforce platform applications, development and support.
  
  Must have a very good understanding of technology used in Financial / Investment Banking.
  
  
• Proven track record of successful implementation and delivery of large programs of work across Corporate and Investment Banking, specifically demonstrable large scale Salesforce or similar CRM implementations.
• Must be an acknowledged Salesforce SME – with deep knowledge of the platform both technically and functionally.
  
  
• Experience in developing and managing outsourcing, including offshore relationships.
  
  
• Some track record of managing others and building effective partnerships with peers.
  
  
• Proven experience of managing a 24/7 production environment
• Degree and / or equivalent experience.
  
  
• Proficient in APEX (batch classes, triggers), Lightning Web Components, Aura Components, Salesforce standard configuration, sharing rules (standard and custom), workflows, process builders, flows, integrations, and custom objects.
• Strong object-oriented development skills.
• Recognized as a subject matter expert on the team for Salesforce.
• Direct experience in software development, programming design, and systems management.
• Experience with Salesforce CLI (SFDX) for building automation and using tools like Visual Studio Code/Eclipse.
• Experience with JIRA, Bitbucket/GIT for source control, and CI/CD.

Good to have:

• Familiarity with HTML, XML, JSON, jQuery, SOAP, AJAX, JavaScript (including modern libraries), Adobe Flex, Java, JSP, PHP, .NET, SQL.
• Knowledge of Oracle, DB2, SQL Server, Sybase.
• Ability to rapidly learn and leverage new concepts, business models, and technologies.
• Experience with other CRM software (Oracle, Dynamics, etc.) is a plus but not required.
• Experience as a Scrum Master.
• Relevant certifications such as Certified Salesforce App Builder, Salesforce Platform Developer I, Platform Developer II.

Equal Opportunity Employer:

The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.

Required Skill Profession

Computer Occupations