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Salesforce Support Business Analyst Job Opening In India, India – Now Hiring Movate


Job description

Position: Permanent

Role: Salesforce Support Business Analyst

Experience: 6–8 years

Location: Bangalore

Work Mode: Hybrid

Shift Time: 2pm – 11pm

Role Overview

We are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems.

This role will serve as a bridge between business stakeholders, the support team, and technical teams—helping to troubleshoot, analyze, and resolve issues across a complex Salesforce ecosystem.

The analyst will have a deep understanding of the system landscape and play a key role in ensuring smooth business operations and continuous improvement.

Key Responsibilities

- Act as the primary liaison between end-users, support teams, and technical/development teams for Salesforce-related issues.
- Perform root cause analysis and troubleshooting of incidents across Salesforce Sales Cloud and integrated applications (e.g., ERP, CPQ, Marketing, external data sources).
- Document, triage, and prioritize support requests, ensuring timely resolution and compliance with SLAs.
- Understand and map the end-to-end system landscape to identify interdependencies and potential impact of changes/fixes.
- Translate technical issues into clear, actionable insights for the business and support teams.
- Collaborate with Salesforce Admins/Developers to implement bug fixes, minor enhancements, and configuration changes.
- Maintain knowledge base, troubleshooting guides, and functional documentation for recurring issues.
- Support release management, regression testing, and impact assessment of Salesforce updates or integrated system changes.
- Identify opportunities for process optimization and automation in support operations.
- Provide user training, knowledge transfer, and support readiness enablement for L1/L1.5 teams.

Required Skills & Experience

- 6+ years of experience as a Salesforce Business Analyst or Support Analyst.
- Hands-on expertise in Sales Cloud; exposure to Service Cloud/Marketing/CPQ/Data Cloud is a plus.
- Strong knowledge of system integrations (API, middleware, external applications like ERP/Marketing/Finance).
- Experience in incident management, troubleshooting, and root cause analysis.
- Ability to understand and document complex business processes and system flows.
- Familiarity with ITIL processes (Incident, Problem, Change Management) is preferred.
- Strong communication skills with ability to interact with business stakeholders, technical teams, and end-users.
- Experience with Jira/ServiceNow or similar ticketing systems.
- Salesforce Admin/BA certifications (ADM-201, Business Analyst Certification) preferred.

Key Attributes

- Analytical thinker with strong problem-solving skills.
- Proactive and collaborative, with a focus on service quality and operational excellence.
- Ability to work under pressure and manage multiple priorities.
- Detail-oriented with strong documentation skills.

Qualifications

- Bachelor’s degree in computer science or a related field.

Required Skill Profession

Computer Occupations


  • Job Details

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Are You Looking for Salesforce Support Business Analyst Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Movate adheres to the cultural norms as outlined by Expertini.

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Key qualifications for Salesforce Support Business Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Salesforce Support Business Analyst Job Success

Movate interview tips for Salesforce Support Business Analyst

Here are some tips to help you prepare for and ace your Salesforce Support Business Analyst job interview:

Before the Interview:

Research: Learn about the Movate's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Final Thought:

To prepare for your Salesforce Support Business Analyst interview at Movate, research the company, understand the job requirements, and practice common interview questions.

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