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SAP Service Delivery Manager Job Opening In Bengaluru – Now Hiring Dairy Day


Job description

About Dairy Day : Dairy Day is one of India’s largest ice cream brands.

Over the last 20 years, we have built a formidable presence across South India and are available in over 65,000 stores.

We are looking to hire a full-time Head Purchase to deliver production requirements of the company.


We are looking to hire a full-time SAP Service Delivery Lead to oversee the end-to-end delivery of SAP BAU services, ensuring high levels of system availability, performance, and customer satisfaction.

This role involves managing service delivery processes, coordinating cross-functional support teams, and working closely with IT Business Partners and Business Teams to drive value from our SAP systems.

The ideal candidate will possess strong technical and managerial skills, with a proven track record in SAP service management.


ROLE AND RESPONSIBILITIES


Stakeholder Engagement: Act as the primary point of contact for business stakeholders and IT Business Partners regarding SAP service delivery, ensuring alignment between IT services and business needs.

Service Delivery Management: Oversee daily operations, including incident management and service request management from response to resolution ensuring delivery of SAP services with high system reliability, optimal performance, and adherence to defined SLAs.

Team Leadership & Coordination: Lead and coordinate SAP support teams, including internal resources and external vendors, to ensure efficient and effective service delivery.

Vendor Management: Collaborate with external vendors such as support partner and SAP, ensuring service quality, contract compliance, and timely resolution of vendor-related or product related issues.

Continuous Improvement: Drive process improvements for SAP service delivery, focusing on automation, standardization, and best practices to enhance service quality and reduce downtime.

Change Management: Oversee SAP change management processes, ensuring changes are deployed seamlessly with minimal impact to end-users, in adherence to proper ITGC standards

Performance Monitoring & Reporting: Develop and maintain service performance metrics, create regular reports, and communicate these to stakeholders.

Budget & Resource Management: Manage service delivery budgets, resource allocation, and cost optimization to achieve the best value for the organization.

Controls & Compliance : Ensure compliance of the SAP landscape with ITGC audit and contractual parameters


Professiona l

08-10 years of relevant experience in SAP Service Delivery Management or SAP Project Management in an SAP S/4 HANA ecosystem

Familiarity with ITIL or similar service management frameworks.

Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.

Analytical mindset with the ability to translate data into actionable insights and recommendations


KNOWLEDGE & EXPERIENCE


Good to Strong knowledge of SAP modules and SAP Technical Platform (e.g., FI, CO, MM, SD, PP, QM, CPI, BTP, ).

Good to Strong understanding of SAP Basis, SAP Solution Manager, and system monitoring tools.

Proven experience in managing medium to large-scale SAP environments and cross-functional support teams.


Interested candidates can share their CVs at:

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your SAP Service Potential: Insight & Career Growth Guide


Real-time SAP Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for SAP Service in Bengaluru, India, highlighting market share and opportunities for professionals in SAP Service roles.

123045 Jobs in India
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8737 Jobs in Bengaluru
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Download Sap Service Jobs Trends in Bengaluru and India

Are You Looking for SAP Service Delivery Manager Job?

Great news! is currently hiring and seeking a SAP Service Delivery Manager to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dairy Day adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for SAP Service Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for SAP Service Delivery Manager?

Key qualifications for SAP Service Delivery Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for SAP Service Delivery Manager Job Success

Dairy Day interview tips for SAP Service Delivery Manager

Here are some tips to help you prepare for and ace your SAP Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the Dairy Day's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your SAP Service Delivery Manager interview at Dairy Day, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dairy Day's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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