Job Description
<p><p><b>Role Overview : </b><br/><br/>As a Solutions Architect, you will be the technical lead in the customer-facing designing solutions that include architecture, drive integration designs, align technical requirements with Converse's & its partners' capabilities, and enable scalable, cost-effective implementation for our customers (SMB, MidMarket & Digital Service providers).<br/><br/>Your ability to clarify complex integration scenarios, liaise with global customers (US, EU & APAC), and translate their business needs into solutions that can be delivered using our product offerings.<br/><br/><b>What You'll Do : </b><br/><br/><b>E2E Platform Architecture : </b><br/><br/>- Master Conversive's full stack Product Features, headless APIs, SDK ecosystem, unified API layer, channel adapters (SMS, WhatsApp, RCS, LINE, voice), embeddable components, compliance guardrails, and backend telemetry.<br/><br/>- Design scalable, resilient integration frameworks for CRM platforms (Salesforce, HubSpot, Zoho, Creatio, etc.), voice systems (Dialpad, Aircall), and channel providers ( Vonage).<br/><br/><b>Customer-Facing Technical Liaison : </b><br/><br/>- Participate in customer calls (all shifts flexible) to discuss technical solutions approaches, clarify integration constraints, and establish solution impact.<br/><br/>- Develop solution architecture blueprints, sequence diagrams, latency/SLA expectations, error-handling schemas, and field mapping documents.<br/><br/>- Create a thorough solution document for PRDs/BRDs shared by Strategy & Delivery Enablement : </b><br/><br/>- Validate feasibility for integration use cases e.g., WhatsApp templates, sender ID provisioning, identity mapping across channels.<br/><br/>- Prioritize technical scoping across scenarios (bulk campaigns, 1 : 1 messaging, automation workflows, threading).<br/><br/>- Collaborate with Engineering and Product to ensure APIs/SDKs align with customer requirements without compromising platform scalability.<br/><br/><b>Best-Practice Modeling & Developer Enablement : </b><br/><br/>- Create reusable templates : OpenAPI specs, code snippets, configuration blueprints, sandbox workflows.<br/><br/>- Evangelize architecture best practices idempotency, versioning, compliance, observability, SSO/SCIM setup across internal teams and partners.<br/><br/><b>Competitive Intelligence & Innovation : </b><br/><br/>- Monitor evolving capabilities in market platforms.<br/><br/>- Advise Product and Engineering on strategic opportunities where Conversive can leap ahead e.g., dynamic AI fallback, omnichannel orchestration, and developer experience.<br/><br/><b>Must-Have Qualifications : </b><br/><br/>- 15+ years in software architecture, systems integration, or enterprise solutions.<br/><br/>- Engineering exposure on Python, Java, REST API, MySQL RDS, Redshift, Mongo, and frontend stack like React.js.<br/><br/>- Proven expertise in messaging platforms, CRM, CPaaS, or chatbot/AI systems.<br/><br/>- Strong competence in designing robust APIs, middleware, SDK patterns, and event pipelines (e.g., Kafka, RabbitMQ).<br/><br/>- Deep understanding of WhatsApp Business API / A2P/10DLC compliance, template workflows, and identity resolution across channels.<br/><br/>- Fluent in creating OpenAPI-first designs, contracting APIs, and versioning strategies.<br/><br/>- Excellent written/verbal communication; comfortable translating technical architecture to product conversations and executive language.<br/><br/>- Experience working across US and APAC shifts, engaging in customer calls outside standard time zones.<br/><br/></p><br/></p> (ref:hirist.tech)