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Security Support Engineer II Job Opening In Bengaluru – Now Hiring Confidential


Job description

  • Fix reported issues and advocate for the customer.
  • Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal.
  • Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles.
  • Critical issue management and customer assurance when handling reported issues.
  • Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers.
  • Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.
  • Training and enabling our service partners to ensure that they can sufficiently support customer issues.

How do you qualify

  • 2 or more years of experience working in an operations environment.
  • Background in customer service/support and IT, networking, or IT security incident management.
  • Experience driving efficiencies, handling growth, and delivering results.
  • Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement.
  • Strong organizational skills and work well with contacts in various business subject areas.
  • Conversationally and technically fluent in English verbally and written.

Advantageous to have:

  • Strong understanding of Networking and Layer 7 Protocols.
  • Familiarity with Container technologies (Docker and Kubernetes).
  • Knowledge of Data Representation types (XML, JSON, YAML).
  • Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred.
  • Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred.
  • Strong troubleshooting skills, independent and collaborative.
  • Approachable disposition and steadfast in delivering.
  • Ability to prioritize and multitask when leading sophisticated technical issues.
  • Proven understanding of routing and switching technologies.
  • Ability to read different scripting and automation languages (Python, Shell and Ansible).
  • Bachelor's degree in technologically relatable field or equivalent practical experience.

Skills Required
Scripting, Customer Support, Networking, Troubleshooting, Security Solutions

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Security Support Potential: Insight & Career Growth Guide


Real-time Security Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Security Support in Bengaluru, India, highlighting market share and opportunities for professionals in Security Support roles.

82387 Jobs in India
82387
7153 Jobs in Bengaluru
7153
Download Security Support Jobs Trends in Bengaluru and India

Are You Looking for Security Support Engineer II Job?

Great news! is currently hiring and seeking a Security Support Engineer II to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Security Support Engineer II Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Security Support Engineer II?

Key qualifications for Security Support Engineer II typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Security Support Engineer II Job Success

Confidential interview tips for Security Support Engineer II

Here are some tips to help you prepare for and ace your Security Support Engineer II job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Security Support Engineer II interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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