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Senior Application Support Engineer Job Opening In Rajkot – Now Hiring Zeller


Job description

About Zeller


At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.


We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances.

So we’re hard at work building the tools to make it happen.


Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals.

With an exciting roadmap of innovative new products under development, we are building a high performing team to take on the outdated banking solutions.

If you are passionate about innovation, thrive in fast-paced environments, embrace a challenge, hate bureaucracy, and can’t think of anything more exciting than disrupting the status-quo, then read on to learn more.


About the role


The Zeller product engineering team owns the software, infrastructure and customer experience that enables more than 85,000 Australian businesses to accept payments and access the financial services they need to run their businesses.


As a Senior Application Support Engineer you will be a leading member of the team that shapes and owns Zeller’s commitment to excellent and highly available service delivery.



What you’ll be doing


- Deliver projects that improve the service delivery of Zeller’s Application Support team

- We are looking for someone to be a senior member of a small team, but is still principally involved in hands-on service delivery.

- Be a primary point of contact for escalated product issues from Zeller’s account and customer success teams.

- Own and orchestrate the triage, investigation and resolution of complex technical issues driving the pace of resolution and communicating well-thought out and reliable direction.

- Be an expert in the products and workflows you support and promote and share that knowledge to our partner teams.

- Using your technical expertise, participate in application monitoring using logs, data stores, internal tools and dashboards.

- Be a part of our incident response team, responding to alerts and bearing some on-call responsibilities.




What skills and experience we are looking for


- Zeller is a product driven startup with a deep care for the quality of service we provide.

Experience in software companies with a customer facing product is highly valued.

- You have the ability to manage multiple, competing tasks & priorities with ease in a fast-moving environment.

- A strong technical background with excellent troubleshooting, analytical and data skills.

This should include familiarity with AWS services (or similar), an active SQL skill set, experience with release management toolset and service reporting tools (datadog or similar).

- Excellent communication skills and the ability to build strong partnerships with engineering, QA, and customer facing teams.

- Demonstrated experience participating in change management and incident response processes

- Payments experience is highly valued but not required

- Excitement and drive to work in a product company that delivers mission critical financial services


The tools Zeller uses to get the work done

Familiarity with these services or close equivalents is appreciated but we do not expect you to have used all of them.

- Hubspot is our principal CRM and where we track our support tickets.

We also use Jira in conjunction with our engineering teams.

- The systems we support run in browsers, mobile applications, and payment terminals.

The backend systems we support use AWS and are principally written in Typescript on a lambda, postgres, DynamoDB stack and using an event driven architecture.

- We monitor our products using tools and dashboardings in products like Datadog and Sentry

- Zeller’s payment services integrate with many third parties, particularly point of sale systems.

Familiarity with POS, or managing issues with third party partners is valued.

Required Skill Profession

Computer Occupations


  • Job Details

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zeller adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Senior Application Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Rajkot. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Application Support Engineer?

Key qualifications for Senior Application Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Senior Application Support Engineer Job Success

Zeller interview tips for Senior Application Support Engineer

Here are some tips to help you prepare for and ace your Senior Application Support Engineer job interview:

Before the Interview:

Research: Learn about the Zeller's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Application Support Engineer interview at Zeller, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zeller's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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