Urgent! Senior Business Insights Manager Job Opening In Gurugram – Now Hiring TaskUs
Key Responsibilities
Process Reengineering & Six Sigma
Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
Strategic Transformation Leadership
Define and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations.
Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.).
AI/ML-Driven Innovation
Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.).
Partner with internal data science, product, and engineering teams to develop AI/ML solutions, PoCs, and production-grade deployments.
Cross-functional Program Execution
Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI.
Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation.
Capability Building & Change Management
Drive organizational maturity in digital transformation, citizen development, and AI literacy.
Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement.
Required Qualifications
Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred).
Six Sigma Black Belt certification (mandatory).
12+ years of experience in BPO / KPO / Shared Services , with proven ownership of large-scale transformation projects.
5+ years of experience leading AI/ML initiatives , with demonstrable understanding of model lifecycle, deployment, and AI governance.
Proficient in tools like Python, SQL, Power BI/Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs).
Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate).
Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations.
Critical Clarification on Six Sigma Black Belt Experience:
The Black Belt certification is being prioritized because it signifies a deep, practical understanding and proven track record of process adherence, rigorous process improvement, and tangible operational results.
We ARE looking for: A practitioner who has utilized the Six Sigma Black Belt methodology to drive significant, measurable improvements in a BPO environment.
The candidate must show a strong emphasis on operational delivery/improvement.
We are NOT looking for: Candidates whose main experience is as a Six Sigma Trainer or Program Manager focused purely on certification or curriculum.
Preferred Traits
Strategic thinker with a bias for action and problem-solving mindset.
Strong leadership presence with ability to influence C-level stakeholders.
Excellent communication and storytelling skills, especially in presenting data-backed recommendations.
Comfortable operating in fast-paced, ambiguous, and matrixed environments.
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Unlock Your Senior Business Potential: Insight & Career Growth Guide
Real-time Senior Business Jobs Trends in Gurugram, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Business in Gurugram, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 492684 jobs in India and 8152 jobs in Gurugram. This comprehensive analysis highlights market share and opportunities for professionals in Senior Business roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TaskUs is currently hiring and seeking a Senior Business Insights Manager to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TaskUs adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Business Insights Manager Jobs India varies, but the pay scale is rated "Standard" in Gurugram. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Business Insights Manager typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Senior Business Insights Manager interview at TaskUs, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TaskUs's products or services and be prepared to discuss how you can contribute to their success.
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