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Urgent! Senior Cloud Support Engineer Job Opening In Bengaluru – Now Hiring CDW
About the Job:
As a Senior Cloud Support Engineer, you will provide front-line AWS support for Mission Cloud customers.
You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases.
You will ensure customers feel heard and hold AWS to a high standard while working as part of a global 24x7x365 team.
Responsibilities:
Lead advance troubleshooting and provide guidance on AWS environments, ensuring optimal cloud performance and security for Mission Cloud customers through Mission’s support ticket platform.
Independently manage and resolve complex customer-facing cases related to AWS Services and leverage AWS expertise to guide customers on how to troubleshoot, make changes to, or setup AWS resources.
Act as a senior escalation point for AWS support and resolve cases in house, where possible, to provide an excellent customer experience
Advocate for customers when cases are escalated to AWS and help expedite and facilitate a positive resolution of the case
Lead root cause analysis for recurring customer issues, joining calls with customers on a frequent basis to assist in live troubleshooting and explanations of AWS services to expedite resolution of customer-submitted cases
Collaborate with internal teams, escalate issues, and leverage available resources to deliver a positive customer experience
Work a shift schedule to provide 24x7 support
Maintain knowledge of current AWS services
Provide an excellent customer experience in every customer interaction
Train and mentor junior engineers, building and iterating through existing technical documentation to further enable entry level engineers
Participate in interview process for new team members
Requirements:
4-9 years of experience
Ability to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatch
Experience communicating directly with customers over phone and chat in English
Ability to be adaptable and think critically in customer situations
Knowledge of infrastructure and networking in AWS Services, with deep understanding of EC2 and VPC
Understanding of networks and website management, including IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributions
Understanding of web server applications and the administration of web application environments
Working knowledge of web server applications (Apache, nginx, Tomcat, IIS, or varnish) and administrating web application environments (LAMP, RoR, Java, or ASP.NET Core | Open[1]source web framework for .NET )
Ability to understand and troubleshoot database issues for both RDS and NoSQL databases
Understand how to identify problematic queries using tools such as RDS performance insights
Ability to understand containerization solutions (infrastructure, pipelines, automation) using tools such as Docker (Dockerfiles, ECS, ECS Fargate) or Kubernetes (manifests, Helm and deployment tooling, KOPS, EKS, or Fargate)
Knowledge of technical customer support processes that include planning, coordinating, problem resolution, and documentation
Ability to work a flexible schedule, including nights, weekends, and holidays
Experience working as System Administrator (Linux and Windows) preferred
AWS SysOps Associate certification required and Solutions Architect - Professional Certification preferred
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Unlock Your Senior Cloud Potential: Insight & Career Growth Guide
Real-time Senior Cloud Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Cloud in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 463228 jobs in India and 36341 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Senior Cloud roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! CDW is currently hiring and seeking a Senior Cloud Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Cloud Support Engineer Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CDW adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Cloud Support Engineer Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Cloud Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Cloud Support Engineer interview at CDW, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CDW's products or services and be prepared to discuss how you can contribute to their success.
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