What your main responsibilities are
Role Overview: Skilled and passionate GenAI Prompt Engineer to join our Customer Experience Analytics team.
The ideal candidate will be responsible for designing inputs for AI tools that produce optimal outputs, with a focus on improving customer experience through data driven insights and innovative product development.
What you’ll be working on
- Design and develop prompts for various applications, including text generation, translation, question answering, and creative writing.
- Collaborate with cross-functional teams to understand user needs and translate them into effective prompts.
- Analyze and iterate on prompts based on performance metrics and user feedback to ensure high-quality outputs.
- Conduct experiments and research to test new prompting techniques and optimize existing workflows.
- Stay up to date on the latest advancements in natural language processing (NLP) and AI and apply those insights to your work.
- Document and communicate your work clearly and concisely to technical and non technical audiences.
- Support business, operations, and leadership by providing actionable insights derived from AI-generated prompts.
- Assist in the development of customer-facing products aimed at enhancing the quality of virtual assistant interactions with customers.
- Focus on improving Turnaround Time on report development and dissemination of important insights.
- Contribute to FedEx's digital adoption strategy by leveraging AI technologies to reduce customer calls and enhance self-service capabilities.
- Continuously evaluate and refine AI prompt designs to optimize performance and customer satisfaction.
What we are looking for
- Bachelor’s degree in computer science, linguistics, writing, or a related field.
- Proficiency in programming languages such as Python and experience with relevant libraries and frameworks.
- At least 2 years of proven experience in prompt engineering or a related role in the AI and Chatbots domain
- Strong analytical skills with the ability to translate complex data into actionable insights.
- Experience working with large datasets and data visualization tools.
- Excellent communication and collaboration skills.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Min.
experience: 4+ years
What you'll bring to the team
Collaboration, quality work, commercial acumen, leading on projects with minimum guidance, willingness to learn and grow.
Analytical Skills, Accuracy & Attention to Detail, Planning & Organizing Skills, Influencing & Persuasion Skills, Presentation Skills