Position: Software Engineer IV (Senior Java Lead)
Location: Bangalore (Onsite) & Remote (except Bangalore)
Contract Duration: 1 year
Software Engineer IV (Senior Java Lead)
1.
Position Details
- Job Title: Senior Software Development Lead
- Team: CS Platform under CSMT
- Experience in the Role : 8 to 15 years
2.
Role Summary
- Senior Software Development Lead responsible for leading global engineering initiatives that power client's customer support systems.
- Owns design, development, and operational excellence of scalable APIs, frameworks, and integrations that improve customer outcomes and agent productivity.
- Will build and manage a high-performing distributed team, drive DevOps/Agile practices, and shape long-term platform strategy.
- Represent the team in Leadership calls, Production and Essential Engineering calls
3.
Key Skills and Technologies
- Must-Have Skills:
- Strong API and Backend Software fundamentals; expertise in distributed systems.
- Java, Python, Spring Boot.
- SOA, SOAP, REST APIs, messaging (Kafka, Flink).
- Agile & DevOps (CI/CD, Docker/Kubernetes, IaC, monitoring).
- Strong track record in building and scaling engineering teams, leading globally distributed teams, and delivering complex backend systems.
- Preferred Skills:
- Experience with enterprise-scale customer support tools.
- Familiarity with AI-assisted development and automation.
- Customer-focused mindset with innovation-driven approach.
4.
Hiring Priorities
- Which skills or qualities are most critical for this role?
: See Must-Have Skills section - Any certifications or domain expertise required?
Certifications: None are explicitly required.
However, certifications in Agile/Scrum, Cloud (AWS/Azure/GCP), or DevOps practices could be considered a plus.
Domain Expertise: Strong expertise in distributed systems, backend engineering, customer support platforms, and enterprise-scale system integrations is required.
Experience with customer support technologies (case/contact management, automation workflows, SaaS integrations) is highly preferred.
5.
Interview Process
- Number of rounds and types (technical, managerial, cultural fit, etc.): four, each session 45 minutes.
- technical(2), may include coding or algorithms)
- Focus areas for each round
- Technical: API and backend design and development.
Observability and Tech Debt management
Regards,
Harshit Garg
Team– Talent Acquisition
ALTEN Calsoft Labs
2890 Zanker Road, Suite 200, San Jose, CA 95134
Phone: +1 408-755-3060
Email: Harshit.g@acldigital.com