Senior Network Reliability Engineer Observability

Job description

About Us:

Marriott International Inc., headquartered in Bethesda, Maryland, USA, was founded in May 1927 by J.

Willard Marriott and Alice S.

Marriott with a modest nine-seat A&W root beer stand.

Guided by the family's leadership and core principles, Marriott International today has grown into a global hospitality giant, operating approximately 9,000 properties and over 30 leading brands in more than 140 countries and territories.

From such humble beginnings to becoming the world’s largest hotel company, Marriott International has never stopped searching for inventive ways to serve its customers, provide opportunities for its associates, and grow their business.

At Marriott Tech Accelerator center (MTA), Hyderabad, India, Marriott is exploring the world we live in and all its possibilities.

At Marriott Tech Accelerator, we are a team of passionate engineering minds dedicated to creating and building cutting-edge solutions that streamline operations and elevate guest experiences.

Marriott Tech Accelerator center is fully owned and operated by ANSR.

All associates at Marriott Tech Accelerator will be ANSR employees, delivering services exclusively to ANSR's client, Marriott International.

Role Title: Senior Network Engineer II – Observability

Position Summary:

The Network Reliability Engineering (NRE) Observability Engineer is the subject matter expert in designing and implementing the Network monitoring strategy and platforms for the next-gen operations for all Marriott International (MI) networks including the Property Networks, Datacenter/Cloud Networks, and Corporate Networks.

This role will work closely and collaboratively with a matrix team of expert network architects and engineers to drive adoption of SRE practices and operating models across all network product towers, and around globe.

As the Senior Network Observability Engineer, the candidate brings focus on proactive monitoring, leveraging telemetry data to detect anomalies, identify potential issues before they impact users, and enable faster incident response.

Reporting to senior leadership, the engineer will be responsible to articulate and effectively execute a vision to address increasing complexity and scale of modern IT systems and overcome traditional monitoring approaches limitations.

The successful candidate will be expected to bridge the gap by implementing telemetry strategies and advanced monitoring techniques to understand system behavior at granular level.

This role is accountable for establishing technical level relationships and partnering with all business disciplines, other MI teams, outsourcing vendors, and external suppliers to define and implement the Network NRE observability roadmap, building and enforcing the standards defined in it.

Job Responsibilities:

Maintaining Goals:

• Submit reports in a timely manner, ensuring delivery deadlines are met.
  
  
• Promotes the documenting of project progress accurately.
  
  
• Provides input and assistance to other teams regarding projects.
  
  

Demonstrating and Applying Discipline Knowledge:

• Provides technical expertise and support to people inside and outside of the department.
  
  
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
  
  
• Demonstrates knowledge of function-specific procedures.
  
  
• Keeps up-to-date technically and applies new knowledge to job.
  
  
• Uses computers and computer systems (including hardware and software) to enter data and/ or process information.
  
  

Delivering on the Needs of Key Stakeholders:

• Understands and meets the needs of key stakeholders.
  
  
• Develops specific goals and plans to prioritize, organize, and accomplish work.
  
  
• Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
  
  
• Collaborates with internal partners and stakeholders to support business/initiative strategies
• Communicates concepts in a clear and persuasive manner that is easy to understand.
  
  
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
  
  
• Demonstrates an understanding of business priorities

Skill and Experience:

• 6+ years' experience in collecting, processing, and monitoring telemetry data with a focus on analyzing, troubleshooting, and driving continuous improvements in mission critical networks.
• 6+ years' experience with network and application monitoring tools related products
• Experience in installing, configuring, and troubleshooting of network and application monitoring tools (Selector AI/Solarwinds /Spectrum, BigPanda,NetScout, Thousand Eyes and AI/ML based network performance monitoring tools or other similar tools)
• Configure and fine-tune data collectors, probes, and agents to capture multi-dimensional network telemetry (SNMP, NetFlow, sFlow, IPFIX, packet capture, telemetry streaming protocols such as gRPC/gNMI, IP SLA, etc.)
• Must possess expertise in administration of devices and policies in Network Tools.
• Knowledge and experience in wireshark/tcpdump/nmap and related analysis techniques
• Knowledge and experience in NetFlow related configuration practices
• Experience in developing, documenting, and managing the requirements gathering process and provide detailed design and implementation plan to support the requirements throughout the project life cycle
• Field experience and knowledge of foundational data networking and IP technologies including (ARP, TCP/IP, UDP, DHCP, DNS, NAT and others)
• Experience in Agile methodologies, daily stand-up meetings, sprint planning sessions and user story preparations
• Experience with common routing and switching platforms (Cisco, Juniper, HP/Aruba etc.)
• Demonstrated experience in delivering written documents detailing network solutions and diagrams
• Experience with one or more Cloud Computing platforms (e.G. Amazon AWS, Microsoft Azure, Google Compute Engine)

Preferred:

• Advanced Degree (e.G., MS, PhD) in Computer Science or other technical discipline or MBA, preferably with a focus on technology
• Experience with managing monitoring tools in a hospitality industry a plus
• Experience in leveraging public APIs for developing automation scripts
• Technical knowledge of common routing protocols (e.G., OSPF, BGP)
• Team player with the ability to collaborate and work with cross functional teams in multiple time zones
• Experience in researching emerging technologies and trends, standards, and products and synthesizing into clear technology roadmaps and strategies
• Strong knowledge of emerging tools, applications, and systems for attaining best-in-class network observability across the enterprise
• Excellent problem-solving skills working independently and through leading outcomes for cross functional teams
• Excellent understanding of change management, testing requirements and techniques, to ensure high availability and business readiness of platforms
• Strong attention to detail with an ability to operate effectively across multiple priorities
• Ability to perform independently as a member of a team and through cross functional initiatives
• Proven track record of driving transformation in network technologies, tools, and processes through a data driven continuous improvement methodology
• Demonstrated experience in improving reliability, performance, and agility of complex enterprise networks
• Strong understanding of network infrastructure automation, instrumentation, and monitoring platforms and the emerging technologies in this area
• Strong influencing skills and an ability to overcome barriers while driving change
• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders, and IT teams
• Strong understanding of network infrastructure automation, instrumentation, and monitoring platforms and the emerging technologies in this area
• Strong influencing skills and an ability to overcome barriers while driving change
• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders, and IT teams.

Education and Certifications:

• Graduate degree in an engineering or computer science discipline and/or equivalent experience/certification

Work location: Hyderabad, India.

Work mode: Hybrid

Marriott’s core values:

At Marriott, our core value makes us who we are.

We believe that success is never final.

As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world.

Being part of Marriott Tech Accelerator means being part of a proud history and a thriving culture.

Required Skill Profession

Computer Occupations