Senior Network Telecom Engineer

<p><p><b>Description :</b></p><p><br/>Sr. Telecom Engineer ( L2 )<br/><br/><b>Years of Experience :</b></p><p><br/>- 4-8 Years<br/><br/><b>Qualification :</b></p><p><br/>- Bachelor degree or equivalent experience<br/><br/><b>Location :</b></p><p><br/>- Noida<br/><br/><b>Skill sets :</b></p><p><br/>- Sr. Telecom Engineer - L2<br/><br/><b>Mandatory :</b><br/><br/><b>Preferable/Optional :</b></p><p><br/>- Cisco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), Verint / Nice recording<br/><br/><b>Job Roles and Responsibilities :</b></p><p><br/>- Should have good experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions.<br/><br/>- In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions.<br/><br/>- Good understanding of Acqueon Outbound solution<br/><br/>- In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.<br/><br/>- Recording solution knowledge, preferably Calabrio AQM<br/><br/>- Troubleshooting experience on Finesse, PGs.<br/><br/>- Experience with ICM / UCCE scripting utilizing Script Editor.<br/><br/>- Understand UCCE Database Schema and ability to use queries against the databases.<br/><br/>- Good knowledge on Verint Recording solution<br/><br/>- Hands on experience on Incident & Change management process.<br/><br/>- Good understanding on ITIL process.<br/><br/>- Work with OEM for escalated cases.<br/><br/>- Good Team player and provide periodical knowledge transfer to teams.<br/><br/>- Manage and mentor L1 and L2 team members and make sure the site is running as per the BAU expectation<br/><br/>- Should have good verbal and written communication skills.<br/><br/><b>Note :</b></p><p><br/>- PCCE = Packaged Contact Center Enterprise<br/><br/></p><p>- UCCE = Unified Contact Center Enterprise</p><br/></p> (ref:hirist.tech)