Urgent! Senior Operations Specialist (Home Services) Job Opening In Shivamogga – Now Hiring InstaService
Job Title: Senior Operations Specialist
Location : Remote (India-based role)
Job Type : Full-Time
About InstaService
InstaService is a fast-growing on-demand home services platform, offering professional cleaning, handyman, and plumbing services across California, Texas, Florida, and 23 other states.
We are on a mission to become a leading brand in home services by delivering excellent customer and provider experiences.
Job Summary
We are looking for a highly motivated, proactive Senior Operations Specialist based in India to support our U.S. operations.
You will play a critical role in managing daily bookings, onboarding and training service providers, and ensuring customer satisfaction .
You will also proactively identify and resolve operational issues to ensure that no booking is ever canceled unnecessarily .
Key Responsibilities
Coordinate and manage daily customer bookings to ensure timely and successful service delivery.
Communicate directly with U.S.-based customers and service providers over phone, chat, and email to confirm appointments, clarify details, and resolve any service issues.
Onboard and train new service providers , ensuring they understand InstaService’s standards and processes.
Monitor active bookings to anticipate and address any issues (e.g., delays, cancellations, customer complaints).
Proactively resolve problems , ensuring every effort is made to fulfill customer bookings successfully.
Follow up on completed bookings to gather feedback and maintain quality control.
Maintain accurate records of bookings, service provider performance, and customer interactions.
Work closely with management to continuously improve operational processes and provider performance .
Take ownership of urgent operational issues and ensure prompt resolution.
Flexible working hours to align with U.S. time zones (mainly PST/CST/EST).
Requirements
3+ years of experience in operations, service coordination, customer support, or similar roles.
Excellent English communication skills (spoken and written) .
Strong problem-solving skills , ability to stay calm under pressure and resolve issues quickly.
Proven ability to handle U.S.-based customers and service providers professionally and efficiently .
Experience in onboarding, training, and managing external vendors or service providers .
Strong organizational and multitasking abilities to manage multiple active bookings and provider schedules.
Comfortable working in a fast-paced, startup environment .
Familiarity with tools like Slack, CRM systems, Google Sheets, and other booking/communication platforms .
Preferred Qualifications
Experience working with U.S. clients or in an international customer service role .
Background in home services, gig economy, or on-demand service platforms is a strong plus.
Ability to work flexible shifts , including weekends or evenings as needed.
What We Offer
Competitive salary based on experience.
Fully remote position with flexibility.
Opportunity to grow with a fast-scaling U.S. startup .
Collaborative and supportive work culture.
How to Apply
Are you ready to make an impact in the on-demand services industry from anywhere in the world?
We’d love to hear from you!
Download & Explore Our App
Visit https://www.instaservice.com/get-app to download the InstaService app (on the App Store or Play Store).
Provide Your Feedback
Take a few minutes to explore the app and note what you liked and what could be improved.
Submit Your Application
Email your résumé and app feedback to hiring@instaservice.com.
Join InstaService and be a driving force in revolutionizing the way home services are delivered—remotely and on your own schedule!
InstaService is an equal-opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Senior Operations Potential: Insight & Career Growth Guide
Real-time Senior Operations Jobs Trends in Shivamogga, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Operations in Shivamogga, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 438134 jobs in India and 2279 jobs in Shivamogga. This comprehensive analysis highlights market share and opportunities for professionals in Senior Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! InstaService is currently hiring and seeking a Senior Operations Specialist (Home Services) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Operations Specialist (Home Services) Jobs Shivamogga.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at InstaService adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Operations Specialist (Home Services) Jobs India varies, but the pay scale is rated "Standard" in Shivamogga. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Operations Specialist (Home Services) typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Operations Specialist (Home Services) interview at InstaService, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the InstaService's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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