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Senior Service Delivery Manager Job Opening In Bengaluru – Now Hiring SLK


Job description

Job Title: Senior Delivery Manager – Managed ServicesLocation: BangaloreExperience: Minimum 18 YearsEmployment Type: Full-TimeOverview:We are seeking a seasoned Senior Delivery Manager with deep expertise in the BFSI vertical, particularly with US and European banking clients.

The ideal candidate will bring over 18 years of experience in IT services, with a proven track record of managing large-scale delivery operations and driving excellence in managed services engagements.Key Responsibilities:Lead and manage large delivery teams of 250+ professionals across onsite/offshore models.Oversee end-to-end delivery of managed services programs, ensuring adherence to SLAs and KPIs.Drive operational excellence through ITIL frameworks and L1/L2/L3 support taxonomy.Collaborate with global banking clients to ensure seamless service delivery and client satisfaction.Implement governance models and continuous improvement strategies across engagements.Mentor and develop high-performing teams, fostering a culture of accountability and innovation.✅ Required Qualifications:Minimum 18 years of experience in the BFSI domain, with exposure to US/European banking clients.Proven leadership in managing large teams (250+), including distributed delivery models.Strong understanding and hands-on experience with ITIL processes and L1/L2/L3 support structures.Demonstrated success in managing SLA/KPI-driven service delivery programs.Background in mid-tier or tier 1 IT services organizations.Preferred Skills:Strategic thinking with a client-centric approach.Excellent communication and stakeholder management skills.Ability to drive transformation and automation initiatives.PMP or ITIL certification is a plus.

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Senior Service Potential: Insight & Career Growth Guide


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Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Service in Bengaluru, India, highlighting market share and opportunities for professionals in Senior Service roles.

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Are You Looking for Senior Service Delivery Manager Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SLK adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Senior Service Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Senior Service Delivery Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Senior Service Delivery Manager Job Success

SLK interview tips for Senior Service Delivery Manager

Here are some tips to help you prepare for and ace your Senior Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the SLK's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Final Thought:

To prepare for your Senior Service Delivery Manager interview at SLK, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SLK's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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