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Urgent! Senior Services Engineer, Managed Services Job Opening In Pune – Now Hiring Confidential

Senior Services Engineer, Managed Services



Job description

How will you make an impact

  • Position reports on a day-to-day basis to MOS Manager.
  • Knowledge of NICE solutions - Engage/NTR
  • Work directly with clients System Engineers to support the NICE infrastructure across the customer s organization globally.
  • Create record of the case and performing remediation in accordance to the severity of the case.
  • Provide L1/L2/L3 support as required of the technical support for the NICE product, and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed.
  • Assist clients Administrators with questions and problems associated with the configuration, administration, and management of users in the NICE system.
  • Document and maintain NICE system specifications (Site Documentation) across all sites.
  • Provide and evaluate proactive Health Checks on a daily, weekly and monthly basis.
  • Perform MAC (Move/Add/Change) jobs
  • Assist with NICE projects, installations, and change management as required to support environment and infrastructure.
  • Perform NICE system maintenance across all sites as required.
  • The MOS Engineer is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
  • Effectively manage time and maintain regular communication and updates to both customer and management.
  • Participate in training classes, or special projects as needed.
  • Other roles and responsibilities may be assigned on an as needed basis.

Have you got what it takes

  • Must have a minimum of 4+ years of proven experience with the following:
  • Experience working with voice and data networks in the capacity of design, implementation or project management.
  • Microsoft operating systems, Networking, SQL, Security and VoIP technology.
  • Telephony experience and certifications - TDM, VoIP and CTI - advantage.
  • Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco - advantage.
  • CTI Experience with most common PBX, Switch, ACD and CTI vendors - Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys - advantage.
  • HP, MCSE, MCP certifications - advantage.
  • Certified on all NICE Systems solutions - advantage.
  • Experience of working in medium or large teams.

    Must be a Team player.


Skills Required
Cisco, VoIP Technology, Switch, Sql, Voice Data Networking


Required Skill Profession

Operations Specialties Managers



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    Unlock Your Senior Services Potential: Insight & Career Growth Guide


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