Urgent! Senior Software Engineer (Fullstack) Job Opening In Pune – Now Hiring Zendesk
Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.
At Zendesk, our mission is simple yet powerful: to make customer experiences effortless.
Every day, our products help thousands of businesses worldwide build deeper relationships with their customers through fast, reliable, and beautifully simple support experiences.
We’re taking that mission further with Action Builder – Zendesk’s next-generation iPaaS solution.
Action Builder empowers teams to connect apps, data, and AI-powered agents into seamless workflows that drive automation at scale.
At the heart of Action Builder is our Connector SDK, built to make developing integrations faster, more reliable, and more scalable.
To power this vision, we’ve set up a dedicated engineering group, the Connector Lab, focused on defining connector bundles and rapidly delivering high-quality connectors across a wide range of third-party systems.
We’re looking for a Senior Software Engineer to join the Connector Lab team in Pune.
In this role, you’ll go beyond writing code — you’ll help define reusable patterns, guide the team on best practices, and ensure connectors are built for long-term scale, security, and maintainability.
You’ll collaborate closely with our SDK, platform, and product teams to build a system that enables rapid, reliable connector delivery at scale.
You’ll work with cutting-edge AI technologies to streamline and accelerate how we build and maintain connectors - making the process more efficient, intelligent, and scalable.
This is a hands-on engineering role with opportunities to mentor, shape architecture, and influence strategy.
Define connector bundles, templates, and patterns to accelerate connector delivery.
Lead technical design discussions and set best practices for connector architecture.
Collaborate with SDK and platform teams to improve developer tooling, documentation, and workflows.
Brainstorm and creatively apply AI technologies to make connector creation faster, smarter, and more reliable.
Ensure integrations are scalable, secure, observable, and performant.
Partner with Product to identify and prioritize the most impactful connectors for customers.
Contribute to and enforce standards around testing, CI/CD, error handling, and observability.
Mentor junior engineers and raise the technical bar across the team.
7+ years of software development experience, ideally with a focus on integrations or API-driven systems.
Strong JavaScript/TypeScript skills, with hands-on experience using SDKs and common libraries to build production-grade software.
Familiarity with RESTful APIs, GraphQL, OAuth, and webhooks.
Hands-on experience working with third-party APIs, solving common integration challenges (auth flows, rate limits, retries, schema drift).
Strong systems design and architectural skills for scalable, reusable solutions.
A strong product mindset – you build for reliability, maintainability, and customer impact.
Excellent communication and collaboration skills, with experience mentoring or leading peers.
Experience contributing feedback to SDK or platform teams to improve developer tooling.
Background in iPaaS, automation tools, or connector-heavy platforms.
Contributions to open-source integration libraries or APIs.
Work on high-impact projects at the core of Zendesk’s automation strategy.
Define patterns that will scale across hundreds of connectors.
Be part of a mission-driven company with a global footprint and inclusive engineering culture.
Flexible hybrid work from our Pune hub.
Competitive compensation, benefits, and generous leave policies.
Our code is written primarily in JavaScript / TypeScript.
Our frontends use frameworks including React, Redux, React Testing Library, Cypress, Jest.
Our servers live in AWS.
Our applications/services are deployed via Spinnaker to Kubernetes.
Our data is stored in Aurora/MySQL, DynamoDB, and S3.
Zendesk is in the exciting stages of establishing a Product Development Center of Excellence in Pune.
This center is being developed gradually to build and scale our operations with an amazing bunch of people.
Our vision is to create a vibrant, innovative hub.
As an early hire, you will have a unique opportunity to be a pivotal part of this journey.
You’ll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence.
Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk.
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Unlock Your Senior Software Potential: Insight & Career Growth Guide
Real-time Senior Software Jobs Trends in Pune, India (Graphical Representation)
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Great news! Zendesk is currently hiring and seeking a Senior Software Engineer (Fullstack) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Software Engineer (Fullstack) Jobs Pune.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zendesk adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Software Engineer (Fullstack) Jobs India varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Software Engineer (Fullstack) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Senior Software Engineer (Fullstack) interview at Zendesk, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zendesk's products or services and be prepared to discuss how you can contribute to their success.
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