Senior Software Engineer (Node.Js)

Job description

Say hello to possibilities.

It’s not everyday that you consider starting a new career.

We’re RingCentral, and we’re happy that someone as talented as you is considering this role.

First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software.

We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in.

We’re currently looking for:

The Senior Solutions Developer is a key technical contributor responsible for designing, developing, and supporting innovative cloud-based solutions that meet client and organizational needs.

This role involves deep expertise in API integration, microservices, and cloud infrastructure, with a focus on technical problem-solving, troubleshooting, and continuous improvement.

The candidate will collaborate across teams to deliver scalable, robust, and high-quality solutions.

Responsibilities:

• Participate in the planning, high-level design, and architecture of software systems, including API integrations, microservices, and cloud infrastructure, ensuring alignment with business objectives.
  
  
• Collaborate with product management, engineering, and support teams to gather requirements, develop technical strategies, and define project milestones.
  
  
• Develop, review, and maintain best practices, coding standards, and documentation to promote efficient, maintainable, and secure solutions.
  
  
• Research and evaluate software solution alternatives, perform cost and performance analysis, and recommend optimal architectures.
  
  
• Perform hands-on coding and system configuration, with occasional tactical development work to meet project goals.
  
  
• Support and troubleshoot cloud services, APIs, and integrations for clients, resolving complex issues efficiently.
  
  
• Assist in interpreting logs, system metrics, and reports to diagnose problems and implement solutions.
  
  
• Work closely with customer support teams to facilitate customer acceptance testing, post-implementation support, and continuous improvement initiatives.
  
  
• Identify opportunities for process enhancements, automation, and operational efficiencies.
  
  
• Assess technical risks and define mitigation strategies, ensuring the stability and security of solutions.
  
  
• Participate in product roadmaps, create user stories, and contribute to the future vision of services—balancing innovation with practical deployment.

Skills & Experience:

• Proven experience in software development and systems integration within SaaS environments.
  
  
• Strong expertise in microservices, RESTful APIs, API management, and cloud infrastructure automation.
  
  
• Hands-on experience with programming and tools such as Node.Js, React, JavaScript, Jenkins, Docker, Helm, GitHub, and middleware/proxy development.
  
  
• Ability to troubleshoot, diagnose, and resolve complex technical issues effectively.
  
  
• Excellent communication skills, capable of translating technical concepts for both technical and non-technical audiences.
  
  
• Customer-facing experience supporting API and cloud solutions, with a focus on operational excellence and continuous improvement.
  
  
• Relevant certifications, such as AWS Solutions Architect or equivalent, are a plus.

Qualifications:

• Bachelor’s degree in Computer Engineering, Computer Science, or a related field.
  
  
• 10+ years of experience in solution architecture, software development, or technical support.
  
  
• Experience supporting enterprise API integrations, cloud environments, and customer support.
  
  
• Ability to work effectively in a fast-paced, multicultural environment.

Desirable Skills:

• Experience designing innovative solutions while balancing limitations..
  
  
• Expertise in API design, API management, and product development.
  
  
• Familiarity with support ticketing systems and SDLCs.
• Experience with contact center integrations and telephony solutions.
  
  
• Knowledge of monitoring and observability tools like Grafana, Prometheus, Loki.
  
  
• Strong technical documentation skills.
  
  

What we offer:

• Mediclaim benefits
• Paid holidays
• Casual/Sick leave
• Privilege leave
• Bereavement leave
• Maternity & Paternity leave
• Wellness programs & coaching
• Employee referral bonus
• Professional development allowances
• Night shift allowances

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale.

What kind of scale?

Millions of users today and hundreds of millions tomorrow.

This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections.

If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

RingCentral’s work culture is the backbone of our success.

And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

Bottom line: We are committed to hiring and retaining great people because we know you power our success.

RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

Required Skill Profession

Computer Occupations