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Senior Support Engineer – Net Banking (JAVA FEBA) Job Opening In Navi Mumbai – Now Hiring IDBI Intech


Job description

  • The Senior Support resource will be responsible for managing and providing advanced technical support for FEBA Retail Internet Banking, Corporate Internet Banking, and Etax applications (L2/L3).
  • Resolve complex issues by analyzing logs, tables, coordinating with vendors, and guiding L2/L1 teams.
  • Monitor system performance and proactively address issues to ensure availability and reliability.
  • Ensure closure of VAPT, AppSec, Compliance, IS Audit items within defined TAT.
  • Primary escalation point for complex issues, maintaining stakeholder communication.
  • Diagnose, prioritize, and resolve incidents; document resolutions and preventive measures.
  • Collaborate with infra, dev, and third-party teams during incident resolution.
  • Analyze recurring issues for root cause and recommend improvements.
  • Participate in change management and post-deployment support activities.
  • Maintain technical documentation, guidelines, and knowledge base.
  • Generate reports on support metrics and communicate to management.
  • Liaise between support team, IT Ops, and business clients for issue status.
  • Ensure SLAs are consistently met and tasks are well coordinated.
  • Mentor junior staff and promote best troubleshooting practices.
  • Contribute to quality initiatives and continual improvement processes.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Senior Support Potential: Insight & Career Growth Guide


Real-time Senior Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Support in Navi Mumbai, India, highlighting market share and opportunities for professionals in Senior Support roles.

448362 Jobs in India
448362
15424 Jobs in Navi Mumbai
15424
Download Senior Support Jobs Trends in Navi Mumbai and India

Are You Looking for Senior Support Engineer – Net Banking (JAVA FEBA) Job?

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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IDBI Intech adheres to the cultural norms as outlined by Expertini.

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