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Senior Support Engineer Job Opening In Pune – Now Hiring HCLSoftware


Job description

Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job Description



Responsibilities:


  • Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issues in a timely manner.

  • Diagnose and resolve incidents related to IBM Workload Automation environments.

  • Collaborate with L1 support, development teams, and customers to resolve technical issues and improve processes.

  • Develop and maintain documentation for troubleshooting and support procedures.

  • Participate in on-call rotation for after-hours support.

  • Escalate unresolved issues to L3 support or development teams as necessary.

  • Monitor system performance and proactively identify potential issues.

  • Provide training and knowledge transfer to L1 support and other team members.

  • Implement fixes and workarounds for known issues.

  • Contribute to root cause analysis and preventative measures.


Qualifications:


  • Master’s/Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.

  • 5+ years of experience in technical support, with a focus on enterprise-level applications.

  • 3+ years of experience supporting IBM Z Workload Automation
  • Strong knowledge of IBM Z Workload Automation architecture, components, and configurations.

  • Administration/scheduling experience of batch across multiple platforms
  • Excellent troubleshooting and problem-solving skills.

    Troubleshoot Issues on Job failures.

  • SME level skills on IWS/TWS - Admin, Configuration, Installation, Troubleshooting.

  • Strong communication and interpersonal skills.

  • Ability to work independently and as part of a team in a fast-paced environment.

  • Customer-focused with a strong commitment to delivering high-quality support.

  • Ability to manage multiple priorities and projects simultaneously.

  • Ability to work independently and as part of a team.

  • Ability to collaborate with geographically distributed cross-functional teams
  • Good experience in managing client escalations
  • Ability to present at conferences / engaging face-to-face with customers
  • Experience of working with customers and supporting internal or external clients spread across multiple geographies.



Technical Skills:


  • IBM Workload Automation (TWS, IWS, Dynamic Workload Console)
  • Proven experience with IBM Z Workload Automation (formerly Tivoli Workload Scheduler for z/OS) is mandatory.

  • Extensive experience with IBM z/OS operating system, JCL, TSO/ISPF, SDSF, SMPE, FTP and other mainframe utilities.

  • Strong understanding of mainframe networking protocols (TCP/IP, SNA).

  • Familiarity with DB2, VSAM, and other data access methods on z/OS.

  • Experience with scripting languages (REXX, CLIST) is a plus.

  • Networking Protocols: TCP/IP, HTTP, SSL
  • Systems programming(z/OS) knowledge/experience
  • Background in programming is a plus

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Senior Support Potential: Insight & Career Growth Guide


Real-time Senior Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Support in Pune, India, highlighting market share and opportunities for professionals in Senior Support roles.

448775 Jobs in India
448775
10814 Jobs in Pune
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Are You Looking for Senior Support Engineer Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HCLSoftware adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

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5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for Senior Support Engineer Job Success

HCLSoftware interview tips for Senior Support Engineer

Here are some tips to help you prepare for and ace your Senior Support Engineer job interview:

Before the Interview:

Research: Learn about the HCLSoftware's mission, values, products, and the specific job requirements and get further information about

Other Openings

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