At R Systems we are shaping the future of technology by designing cutting-edge software #products , platforms, and #digital experiences that drive business growth for our clients.
Our product mindset and advanced engineering capabilities in #Cloud , Data, #AI, and Customer Experience empower us to deliver innovative solutions to key players across the high-tech industry.
This includes ISVs, SaaS, and Internet companies, as well as leading organizations in #telecom , #media , #healthcare , #finance , and #manufacturing .
We are Great Place To Work Certified in 10 countries where we have a full-time workforce: India, the USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia, and Thailand.
Work Mode - Remote
Notice Period - Immediate
Mandatory Skills:- MS Dynamics 365, Customer Insights, CDP, Power Platform, Data Integration.
Job Summary:
We are seeking a skilled and experienced Dynamics 365 Customer Insights Specialist to lead and support the implementation, customisation, and optimization of Microsoft Dynamics 365 Customer Insights.
The ideal candidate will have a strong background in customer data platforms (CDPs), data integration, and customer journey mapping, with a passion for driving actionable insights from customer data.
Key Responsibilities:
- Lead the design, configuration, and deployment of Dynamics 365 Customer Insights solutions.
- Integrate data from multiple sources (CRM, ERP, web, social, etc.) into Customer Insights.
- Develop unified customer profiles and segments to support marketing, sales, and service initiatives.
- Collaborate with stakeholders to define KPIs and build dashboards and reports.
- Customize and extend Customer Insights using Power Platform (Power Automate, Power BI, Power Apps).
- Ensure data quality, governance, and compliance with privacy regulations.
- Provide training and support to internal teams on Customer Insights capabilities.
- Stay current with Microsoft updates and best practices for Customer Insights and related technologies.
Required Qualifications:
- Proven experience with Microsoft Dynamics 365 Customer Insights (minimum 2–3 years).
- Strong understanding of CDP concepts , customer data modeling, and segmentation.
- Experience with Power Platform , Azure Data Services , and Dynamics 365 CRM .
- Proficiency in data integration tools (e.g., Azure Data Factory, Power Query).
- Familiarity with data privacy regulations (GDPR, CCPA).
- Excellent communication and stakeholder management skills.
- Microsoft certifications in Dynamics 365 or Customer Insights are a plus.
Preferred Skills:
- Experience in retail, financial services, or healthcare industries.
- Knowledge of AI and machine learning capabilities within Customer Insights.
- Ability to work in Agile environments and manage multiple priorities.