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Urgent! Senior Technical Director - IT Operations Job Opening In Bengaluru – Now Hiring Cognite
<p><p><b>Description :</b><br/><br/>About Cognite.<br/><br/>Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging AI and data to unravel complex business challenges through our cutting-edge offerings including Cognite Atlas AI, an industrial agent workbench, and the Cognite Data Fusion (CDF) platform.<br/><br/>We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year.<br/><br/>In the realm of industrial digital transformation, we stand at the forefront, reshaping the future of Oil & Gas, Chemicals, Pharma and other Manufacturing and Energy sectors.<br/><br/>Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.<br/><br/><b>Role Summary :</b><br/><br/>Cognite is seeking a strategic and execution-focused leader to scale our Global Customer Support Organization.<br/><br/>This role is pivotal to delivering a world-class, customer-obsessed, and operationally excellent support function that meets the needs of enterprise clients across industries and time zones.<br/><br/>As the Senior Director of Global Customer Support, you will lead global support delivery across internal teams and strategic partners.<br/><br/>You will own operational strategy, governance, escalations, and partner performance while driving continuous improvement, service reliability, and measurable customer outcomes.<br/><br/><b>Key Responsibilities :</b><br/><br/>- Support Strategy & Operating Model Define and execute a scalable global support model aligned with Product, Engineering, Customer Success, and Commercial teams.<br/><br/>- Operational Excellence Lead 247 support delivery with tiered models, SLAs, and escalation protocols; ensure consistent quality across regions and channels.<br/><br/>- Partner & Vendor Management Govern strategic partners with clear frameworks for SLA/OLA compliance, quality, productivity, budget optimization, and QBRs.<br/><br/>- Incident & Escalation Management Oversee high-priority case handling, root-cause analysis, and act as the executive escalation point for enterprise customers.<br/><br/>- Process, Governance & Tooling Implement ITIL practices across incident, problem, and change management; drive automation, monitoring, and knowledge management.<br/><br/>- Measurement & Performance Visibility Define and track KPIs (CSAT/NPS, SLA compliance, MTTR, backlog trends, partner performance); deliver executive dashboards.<br/><br/>- Leadership & Culture Recruit, mentor, and lead a global team (Bengaluru hub + regional coverage); foster a culture of customer-centricity, ownership, urgency, and continuous improvement.<br/><br/><b>Qualifications :</b><br/><br/></p><p>- 15+ years of leadership experience in global technical support, enterprise operations, or service delivery within SaaS, cloud, or industrial software companies.<br/><br/>- Proven success managing outsourced support partners and hybrid delivery models at scale.<br/><br/>- Strong background in enterprise-grade L1L3 support, high-severity incident handling, and global coverage.<br/><br/>- Deep experience with ITIL practices, SLAs/OLAs, escalation systems, and support analytics.<br/><br/>- Demonstrated ability to collaborate across Product, Engineering, Sales, and Customer Success functions.<br/><br/>- Strong stakeholder influence and customer engagement capabilities, including executive-level escalations.<br/><br/>- Experience building, mentoring, and scaling distributed teams with a focus on operational maturity and accountability.<br/><br/>- Join the global Cognite community! .<br/><br/>- Join an organization of 70 different nationalities with Diversity, Equality and Inclusion (DEI) in focus .<br/><br/>Office location Rathi Legacy (Rohan Tech Park ) Hoodi (Bengaluru).<br/><br/><b>Why choose Cognite ?</b><br/><br/>Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world.<br/><br/>We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day.<br/><br/>We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation ! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader ! Most recently Cognite Data Fusion Achieved Industry First DNV Compliance for Digital Twins .<br/><br/></p><br/></p> (ref:hirist.tech)
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Unlock Your Senior Technical Potential: Insight & Career Growth Guide
Real-time Senior Technical Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Technical in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 479757 jobs in India and 38613 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Senior Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Cognite is currently hiring and seeking a Senior Technical Director IT Operations to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cognite adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Technical Director IT Operations Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Technical Director IT Operations typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Technical Director IT Operations interview at Cognite, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cognite's products or services and be prepared to discuss how you can contribute to their success.
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