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Senior Technical Support Engineer - IT Operations Job Opening In India, India – Now Hiring CareerXperts Consulting


Job description

<p><p>We are looking for a highly skilled Senior Technical Support Engineer who can serve as the go-to expert for complex technical issues, customer escalations, and critical problem resolution.<br/><br/> Youll be working closely with engineering, product, and customer success teams to ensure seamless troubleshooting, superior client experience, and operational excellence.</p><br/><p><b>Key Responsibilities :</b></p><p><br/></p><p>- Act as the highest point of escalation for complex technical issues across customers and internal teams.<br/><br/></p><p>- Diagnose, troubleshoot, and resolve product, infrastructure, and integration-related problems with precision.<br/><br/></p><p>- Collaborate with engineering and product teams to identify root causes, drive fixes, and recommend product improvements.<br/><br/></p><p>- Create and maintain detailed documentation, knowledge base articles, and best practices to reduce future incidents.<br/><br/></p><p>- Mentor and guide junior support engineers, fostering technical depth and problem-solving excellence within the team.<br/><br/></p><p>- Drive incident management processes for critical outages, ensuring timely resolution and clear communication with stakeholders.<br/><br/></p><p>- Partner with customers to understand their environments, provide proactive guidance, and deliver outstanding technical support.<br/><br/></p><p>- Contribute to continuous improvement initiatives by analyzing recurring issues and proposing preventive measures.</p><br/><p><b>Required Skills & Qualifications :</b></p><p><br/></p><p>- Bachelors/Masters degree in Computer Science, Information Technology, or related field.<br/><br/></p><p>- 5+ years of experience in technical support, system administration, or related technical roles.<br/><br/></p><p>- Strong expertise in troubleshooting across Linux/Windows environments, databases (SQL/NoSQL), and networking protocols.<br/><br/></p><p>- Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes) is a plus.<br/><br/></p><p>- Proficiency in scripting (Python, Bash, or PowerShell) to automate routine support tasks.<br/><br/></p><p>- Excellent analytical, problem-solving, and communication skills.<br/><br/></p><p>- Ability to manage multiple escalations simultaneously in a fast-paced environment.<br/><br/></p><p>- Customer-first mindset with a track record of building trust and strong technical relationships.</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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Are You Looking for Senior Technical Support Engineer IT Operations Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CareerXperts Consulting adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Senior Technical Support Engineer IT Operations Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Technical Support Engineer IT Operations?

Key qualifications for Senior Technical Support Engineer IT Operations typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Senior Technical Support Engineer IT Operations Job Success

CareerXperts Consulting interview tips for Senior Technical Support Engineer   IT Operations

Here are some tips to help you prepare for and ace your Senior Technical Support Engineer IT Operations job interview:

Before the Interview:

Research: Learn about the CareerXperts Consulting's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

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During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Technical Support Engineer IT Operations interview at CareerXperts Consulting, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CareerXperts Consulting's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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