Urgent! Senior Technical Support Engineer Job Opening In Pune – Now Hiring QUALYS SECURITY TECHSERVICES PRIVATE LIMITED
<p><b>About the job :</b></p><p><br/>Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly.<br/><br/> Collaborate across teams for high customer satisfaction in a secure environment.
Ideal for security enthusiasts with solid networking skills.
Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance.<br/><br/><b>Responsibilities :<br/></b><br/>- Promptly resolve global customer and partner service requests in a highly secured environment.<br/><br/>- Collaborate with cross-functional teams for high customer satisfaction.<br/><br/>- Provide support via phone, email, and MS Teams for Product modules over the SaaS platform.<br/><br/>- Ensure friendly and professional customer interactions throughout the service life cycle.<br/><br/>- Act as the main point of contact for technical issues, collaborating directly with Development and QA teams.<br/><br/>- Thrive in a challenging and dynamic environment, delivering world-class support and technical solutions.<br/><br/><b>Qualifications : </b></p><p><br/></p><p>- 5+ years of technical support experience.<br/><br/>- Experience in Vulnerability Management and Web Application Security/Firewall application support.<br/><br/>- In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge.<br/><br/>- Strong foundation in Windows and/or solid Linux/Unix experience in an enterprise environment.<br/><br/>- Familiarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).<br/><br/>- Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.<br/><br/>- Outstanding troubleshooting and analytical skills.<br/><br/>- Excellent written and verbal communication skills.<br/><br/>- Bachelor of Science in Computer Science or equivalent experience.<br/><br/><b>Networking : </b></p><p><br/></p><p>- OSI Layer understanding.<br/><br/>- Knowledge of broadcast domain vs.
collision domain.<br/><br/>- Familiarity with different records zones in DNS and how it works.<br/><br/>- Understanding of SSL Handshake and TCP/IP Handshake.<br/><br/>- Proficiency in ARP, DHCP, proxy servers, and DNS cache clearing.<br/><br/>- Differentiation between TCP and UDP, and protocols & their workings.<br/><br/><b>Linux/Unix : </b></p><p><br/></p><p>- Understanding of the boot process and run levels.<br/><br/>- Various ways to assign an IP address to a Unix/Linux/Debian machine.<br/><br/>- Proficient in checking running processes, hidden files, and installing packages.<br/><br/>- Knowledge of sudo, permissions, file systems, and SSH banner.<br/><br/><b>Windows :</b></p><p><br/></p><p>- Insight into the Windows boot process and control panel basics.</p><p><br/></p><p> - Understanding of UAC, registry hives, and remote registry manipulation tools.<br/><br/>- Knowledge of kernel mode vs.
user mode, Active Directory, and Group Policies.<br/><br/>- Familiarity with Kerberos and NTLM authentication, Procmon, and service control manager.<br/><br/><b>Security : </b></p><p><br/></p><p>- Understanding of vulnerabilities, the vulnerability cycle, and exploits.<br/><br/>- Knowledge of malware types (virus, trojan, worm) and False/True Positive/Negative concepts.<br/><br/>- Understanding of False Positive, False Negative, True Positive, and True Negative in the security context.<br/><br/><b>Preferred : </b></p><p><br/></p><p>- Experience with packet capture review and diagnosis.<br/><br/>- Previous API support and Regex knowledge.<br/><br/>- Scripting experience (Bash, Python).<br/><br/>- Knowledge of major web server software, UNIX/Windows web services, and diverse platforms.<br/><br/>- Oracle and Microsoft SQL knowledge.<br/><br/>- CCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications are highly desirable.<br/><br/>- Experience with Customer Support and Development Tools (Salesforce, Jira, etc.<br/><br/>- Willing to work in 24/7 rotational shifts<br/></p> (ref:hirist.tech)
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Unlock Your Senior Technical Potential: Insight & Career Growth Guide
Real-time Senior Technical Jobs Trends in Pune, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Technical in Pune, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 495160 jobs in India and 12021 jobs in Pune. This comprehensive analysis highlights market share and opportunities for professionals in Senior Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! QUALYS SECURITY TECHSERVICES PRIVATE LIMITED is currently hiring and seeking a Senior Technical Support Engineer to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at QUALYS SECURITY TECHSERVICES PRIVATE LIMITED adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Technical Support Engineer Jobs India varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Senior Technical Support Engineer interview at QUALYS SECURITY TECHSERVICES PRIVATE LIMITED, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the QUALYS SECURITY TECHSERVICES PRIVATE LIMITED's products or services and be prepared to discuss how you can contribute to their success.
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