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Urgent! Senior Technical Support Specialist - BIM/ACC AMER - PST Job Opening In Bengaluru – Now Hiring Autodesk
Position Overview
We are hiring a Senior Technical Support Specialist for AMER PST shift, to join our friendly team of tech enthusiasts assisting customers to get the best out of their BIM & ACC skills.
Do you enjoy solving problems and helping others?
Are you passionate about customer experience?
Then we would like to hear from you! You will resolve customer issues reported to Autodesk by multiple modalities and other channels and documenting them in our Knowledge Base.
You may also be part of a variety of proactive support activities, presenting webinars, or presenting at company events like Autodesk University.
Shift Timing –AMER PST (10:00 PM IST to 6:30AM IST), Work location - Bangalore, India, Hybrid working.
You will report to Manager, Technical Support.
Responsibilities
Resolve customer issues reported to Autodesk by chat, phone, web, online forums and other channels
Provide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation
Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
Priority handling and escalation of important issues and monitoring of service level compliance
Document support interactions in a company-wide case management system
Perform root cause analysis, identify issue trends & maintain support insights
Assist team on challenging cases & enable cross team collaboration
Minimum Qualifications
Bachelor's degree or equivalent in Civil or Architecture
Proficient in managing workflows across BIM and Autodesk Construction Cloud (ACC) platforms within a production environment.
Skilled in authoring tools such as Revit and Navisworks, with hands-on experience in coordinating and executing BIM processes
Possess in-depth knowledge of BIM standards and a strong understanding of BIM 360 and ACC workflows.
Adept at applying these tools and standards to drive efficiency and collaboration in real-world project settings
Strong verbal and written English skills
Exceptional team player skills
You build customer relationships and gain insights into their needs
You identify opportunities that benefit our customers and build solutions to meet their expectations
Build customer relationships and find customer-centric solutions with empathy
Clarify assignments, Prioritizing work and attending to detail to ensure work is done
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do.
Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all.
Ready to shape the world and your future?
Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career.
Join us and help make a better, more sustainable world.
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Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
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Unlock Your Senior Technical Potential: Insight & Career Growth Guide
Real-time Senior Technical Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Technical in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 479775 jobs in India and 38614 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Senior Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Autodesk is currently hiring and seeking a Senior Technical Support Specialist BIM/ACC AMER PST to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Technical Support Specialist BIM/ACC AMER PST Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Autodesk adheres to the cultural norms as outlined by Expertini.
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Key qualifications for Senior Technical Support Specialist BIM/ACC AMER PST typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Senior Technical Support Specialist BIM/ACC AMER PST interview at Autodesk, research the company, understand the job requirements, and practice common interview questions.
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