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Urgent! Senior Technical Support Specialist - Revit EMEA Job Opening In Bengaluru – Now Hiring Confidential
Job Requisition ID #
Position Overview
We are hiring a Senior Technical Support Specialist for EMEA shift, to join our friendly team of tech enthusiasts assisting customers to get the best out of their AEC (Revit).
Do you enjoy solving problems and helping others Are you passionate about customer experience Then we would like to hear from you! You will resolve customer issues reported to Autodesk by multiple modalities and other channels and documenting them in our Knowledge Base.
You may also be part of a variety of proactive support activities, presenting webinars, or presenting at company events like Autodesk University.
Shift Timing -EMEA (02:00 PM IST to 10:30PM IST) however it may change as per business requirements (the candidate need to be flexible for shift), Work location - Bangalore, India, Hybrid working.
You will report to Manager, Technical Support.
Responsibilities
Resolve customer issues reported to Autodesk by chat, phone, web, online forums and other channels
Provide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation
Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
Priority handling and escalation of important issues and monitoring of service level compliance
Document support interactions in a company-wide case management system
Perform root cause analysis, identify issue trends & maintain support insights
Assist team on challenging cases & enable cross team collaboration
Actively manage personal backlog of support requests
Should possess strong escalation handling skills
Influence product management and product development to make improvements
Build customer relationships and find customer-centric solutions with empathy
Clarify assignments, prioritizing work and attending to detail to ensure work is done
Minimum Qualifications
Bachelor's degree or equivalent in Civil or Architecture
6 or more years of industry experience
Experience on Revit & Navisworks in a production environment with in-depth knowledge of BIM standards.
Understating of BIM360 & ACC workflows & BIM
Strong verbal and written English skills
Exceptional team player skills
You build customer relationships and gain insights into their needs
You identify opportunities that benefit our customers and build solutions to meet their expectations
Demonstrable capability to 'own' the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
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Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all.
Ready to shape the world and your future Join us!
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Unlock Your Senior Technical Potential: Insight & Career Growth Guide
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Great news! Confidential is currently hiring and seeking a Senior Technical Support Specialist Revit EMEA to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Technical Support Specialist Revit EMEA Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.
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Key qualifications for Senior Technical Support Specialist Revit EMEA typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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