About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience.
Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service.
With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business.
The Delta Technology Hub will contribute directly to these objectives.
It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions.
It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Responsibilities:
- Collaborate remotely with Delta’s Digital teams across geographies, adhering to best practices in communication and agile delivery.
- Build strong working relationships with onshore eCommerce Development and supporting teams.
- Participate in virtual project meetings to understand scope and contribute to UAT strategy and planning.
- Design and document UAT test plans and test cases based on functional requirements, user stories, and design specifications.
- Execute manual end-to-end test scenarios, report test status, and escalate issues to onshore leads as needed.
- Identify, document, and communicate defects clearly to development teams for resolution.
- Use test management and project tracking tools (e.g., qTest, Agility) to manage test cases and backlog items.
- Provide feedback on user experience and contribute to post-implementation analysis.
- Validate data integrity through mainframe systems where applicable.
- Analyze complex user stories and requirements in collaboration with product owners.
- Maintain comprehensive UAT documentation and business scenarios.
- Take ownership of assigned tasks, projects, or releases, ensuring timely delivery and quality outcomes.
- Continuously learn and adapt within a fast-paced, remote team environment.
Minimum Qualifications:
- Bachelor of Science degree in Computer Science, Computer Information Systems or another related field
- 3+ years of experience in the travel/airline industry or consumer-facing digital platforms.
- Strong written and verbal communication skills, with the ability to work effectively across time zones and cultures.
- Experience in eCommerce software testing, including mobile and web platforms.
- Familiarity with SDLC, Agile, Scrum, and Waterfall development methodologies.
- Solid understanding of UAT processes, best practices, and test methodologies.
- Experience with tools such as Agility, QLM, QTest.
- Familiarity with Defect Management.
- Creative thinking in designing test scenarios and executing end-to-end testing.
- Proven ability to work independently while maintaining alignment with onshore teams.
- Proficiency in test/project management tools such as qTest and Agility.
- Attention to detail and persistence in issue resolution.
- Ability to estimate effort and deliver results under pressure.
- Clear understanding of business processes and their impact on testing outcomes.
- Experience collaborating with distributed teams and balancing workloads effectively.
- Strong soft skills: adaptability, curiosity, commitment to quality, and a positive attitude.
Preferred Qualifications:
- 3+ years of experience in UAT, QA, or project coordination.
- Degree in Computer Science, Business, Information Systems, Engineering, or related field.
- ISTQB or equivalent UAT certification.
- Experience in process improvement and requirement-based streamlining.
- Exposure to mainframe testing and cloud technologies.
- Experience in large-scale end-to-end testing projects.