Urgent! Service Delivery - Associate Manager Job Opening In New Delhi – Now Hiring AVASO Technology Solutions
Position Title - Associate Manager - Global Services Delivery
Location - Bangalore/Mohali
Shift : Rotational
Position Overview:
In a projectized organizational structure, the Associate Manager - Services Delivery is responsible for the successful execution of IT service projects while also overseeing and managing project-based teams.
This role combines leadership in project delivery management responsibilities, fostering a high-performance culture and ensuring teams are engaged, skilled, and aligned with project and organizational objectives.
Key Responsibilities:
Delivery Management:
• Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
• Define project objectives, deliverables, and success criteria while managing project lifecycles.
• Track and report project progress using standardized dashboards and KPIs.
SLA and KPI Management:
• Ensure that all projects meet contractual SLA obligations and internal performance standards.
• Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence.
Customer Relationship Management:
• Act as the primary liaison for customers on project-related issues, updates, and escalations.
• Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention.
Operational Efficiency:
• Monitor service delivery metrics and take corrective/preventive actions as needed.
Resource Management:
• Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals.
• Foster team engagement, collaboration, and motivation to maintain a high-performance culture.
• Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities.
• Develop succession plans and career paths for team members to align with organizational goals.
• Ensure timely onboarding and proper allocation of new resources for projects.
Risk and Issue Management:
• Maintain a risk register for projects, proactively identifying and addressing potential risks.
• Facilitate rapid escalation and resolution for critical project issues.
Change and Transformation Management:
• Manage project scope changes through structured Change Control Processes.
• Communicate and align stakeholders on transformation initiatives and ensure proper documentation.
Governance and Compliance for Projects:
• Establish and monitor governance frameworks for effective project delivery.
• Ensure compliance with legal, regulatory, and organizational standards on a per-project basis.
Delivery Financial Management:
• Responsible for completing billing processes promptly, adhering to the scheduled billing cycle
• Develop and track project budgets, billing, and financial forecasts.
• Maintain financial dashboards to monitor project profitability and cost-effectiveness.
• Conduct variance analysis between planned and actual financial outcomes for each project.
Continuous Improvement:
• Collect feedback from project teams and clients to implement process improvements.
• Promote a culture of innovation and learning within the project teams to drive efficiency and quality.
Qualifications:
Education: Bachelor’s degree in IT, Project Management, or a related field.
Certifications: PMP, PRINCE2, ITIL, or Agile certifications are required.
Experience:
Greater than 8 Years in Service delivery in EUC, Networking and similar role in IT Managed services.
Proven experience in managing projectized environments, IT service delivery, and people management.
Demonstrated success in leading and developing diverse teams.
Skills:
Expertise in project management frameworks (e.g., Agile, Waterfall).
Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project).
Strong leadership, conflict resolution, and decision-making abilities.
Exceptional communication and interpersonal skills.
Key Competencies
:
• Ability to lead cross-functional and geographically dispersed teams.
• Should be aware/ having the knowledge in managing Service delivery lifecycles.
• Stakeholder Management: Effective communication and relationship-building with clients and teams.
• Resource Optimization: Strategic allocation and management of resources to ensure efficiency.
• Risk Mitigation: Proactive identification and resolution of risks.
• Continuous Improvement: Focus on driving innovation and quality enhancements.
• Customer focus and service excellence.
• Attention to detail and process orientation.
• Analytical & Reporting Skills.
• Knowledge of ITIL framework and ISO standards.
Work Environment:
• Responsible for managing account(s) with a revenue size of minimum $1 million.
• Dedicated to leading project-based teams across multiple projects concurrently.
• Occasional travel to customer or project sites may be required.
• Flexibility to work outside regular hours to meet project milestones or address critical issues.
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Unlock Your Service Delivery Potential: Insight & Career Growth Guide
Real-time Service Delivery Jobs Trends in New Delhi, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Delivery in New Delhi, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 38282 jobs in India and 1558 jobs in New Delhi. This comprehensive analysis highlights market share and opportunities for professionals in Service Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! AVASO Technology Solutions is currently hiring and seeking a Service Delivery Associate Manager to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AVASO Technology Solutions adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Delivery Associate Manager Jobs India varies, but the pay scale is rated "Standard" in New Delhi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Delivery Associate Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Service Delivery Associate Manager interview at AVASO Technology Solutions, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AVASO Technology Solutions's products or services and be prepared to discuss how you can contribute to their success.
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