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Urgent! Service Delivery Manager Job Opening In Bengaluru – Now Hiring UMIND CONSULTING
Job information of sales executive
Job Description of SDA- Non Cash (Aspire)
Reports to:
Service Delivery Manager (Branch Manager in case of branches where there is no SDM)
Brief Description:
Provide Customer Service to RBL Banks customer, Relationship Manager for Aspire Banking segment customer of the bank, Enhance the value of existing customer of the bank, Acquire new customer for bank , Cross Sell Various Bank Products
Key Job Responsibilities of SDA- Customer Service
Business Deliverables:
Product Holding Ratio, channel Enrolment and Data Quality : As per assigned benchmarks for branch categories
ERV and NTB growth as per targets set for the branch
Achieve overall deposits growth
Achieve fee revenue (LI, GI, TFx, Assets, MF, etc.)
Achieve certification on all the products being sold through the branch
Adherence to policies and guidelines such as KYC & AML
Customer Services:
Service Delivery & Excellence : Ensuring service delivery as per the established benchmarks on TAT and complaint management
Ensuring updated mandatory displays and good look & feel of lobby to ensure customer satisfaction
Adherence to BSOPM, compliance & Audit guidelines: Satisfactory scores on all internal/external audits and surprise checks by internal teams
Ensure quality customer service is delivered disseminating required product information
Recording complaints as per the specified process and resolving all complaints received from customers within the stipulated TAT’s
Ensure appropriate customer communication on closures
Preventive complaint management, asking for feedback from customers, who may not be complaining Promoting all direct banking channels and ensuring that the customer is utilizing the same
Portfolio Management
Candidate will be responsible to manage Aspire Banking Customer Portfolio of the bank (subject to creation of Aspire Banking Portfolio in the branch)
Identify existing/new customers who meet Aspire banking program criteria and upgrade these customers under the Aspire Banking program in line with the program criteria
Ensuring that customers make RBL their primary bank
Knowing about where all the customer is currently banking and moving him to our Bank
Ensuring that customer scoping is done and products are targeted accordingly
Sales to family members and associates which have been grouped together
Relationship enhancement by cross selling other bank products.
Regular customer contact to establish needs of the customer and opportunities to cross-sell
Meet the Performance Score Card
Achieving of portfolio level benchmarks of contactibility, Family grouping, Product Cross, channel Activation
Achievement of income plans and other benchmarks
Ensure that business plans for the month/quarter/year are duly met across products
Service benchmarks are met
Education:
Graduation must (min.
score of 50%)
Competency:
-Sales and Influencing Skills
-Banking Product & Process Knowledge
-Planning and Organizing Skills
-Communication Skills
-Customer Service
-Customer portfolio management skills
Certification (Preferred):
AMFI Certification
IRDA
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Unlock Your Service Delivery Potential: Insight & Career Growth Guide
Real-time Service Delivery Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Delivery in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 38282 jobs in India and 3093 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Service Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! UMIND CONSULTING is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Delivery Manager Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UMIND CONSULTING adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Delivery Manager Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Delivery Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Delivery Manager interview at UMIND CONSULTING, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UMIND CONSULTING's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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