Urgent! Service Delivery Manager - ITSM Tools Job Opening In Gurugram – Now Hiring Cloudologic
<p><p><b>Company Description :</b><br/><br/>Cloudologic is a prominent cloud consulting and IT service provider based in Singapore with a deep-rooted presence in India.<br/><br/> Specializing in cloud operations, cyber security, and managed services, our decade-long dedication to high-quality services has earned the trust of clients Description :</b></p><p><br/>This is a full-time hybrid role for a Service Delivery Manager at Cloudologic.</p><br/> The Service Delivery Manager will be responsible for overseeing day-to-day operations, ensuring customer satisfaction, managing service delivery, implementing IT service management practices, and providing exceptional customer service.<br/><br/> The role is primarily located in Gurugram with the flexibility for some remote work.</p><p><b><br/></b></p><p><b>Key Responsibilities : </b><br/><br/>- Oversee end-to-end service delivery operations, ensuring adherence to SLAs, OLAs, and contractual obligations.<br/><br/>- Implement and manage IT Service Management (ITSM) frameworks, aligned with ITIL standards.<br/><br/>- Monitor, measure, and report service performance metrics, ensuring continuous improvement in service delivery<br/><br/>- Act as the escalation point for service-related issues, ensuring prompt resolution and customer satisfaction.<br/><br/>- Collaborate with cross-functional teams (Operations, Infrastructure, Application Support, and Security) to deliver seamless services.<br/><br/>- Conduct regular service review meetings with internal stakeholders and clients.<br/><br/>- Manage incident, problem, change, and release management processes in line with ITIL practices.<br/><br/>- Identify service risks, issues, and dependencies, and develop mitigation plans.<br/><br/>- Ensure compliance with company policies, security standards, and regulatory requirements.<br/><br/>- Drive automation and process improvement initiatives to enhance service efficiency.<br/><br/>- Lead and mentor service delivery teams to achieve performance and quality Skills :</b></p><br/>- Bachelors degree in Computer Science, Information Technology, or related field.<br/><br/>- 710 years of experience in IT service delivery, with at least 3 years in a managerial capacity.<br/><br/>- Strong experience in ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).<br/><br/>- In-depth knowledge and practical application of ITIL processes (ITIL v3/v4 certification preferred).<br/><br/>- Proven ability to manage and improve service operations in large and complex environments.<br/><br/>- Excellent stakeholder management, communication, and negotiation skills.<br/><br/>- Strong analytical and problem-solving abilities.<br/><br/>- Ability to lead teams, drive performance, and manage escalations effectively</p><br/></p> (ref:hirist.tech)
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Unlock Your Service Delivery Potential: Insight & Career Growth Guide
Real-time Service Delivery Jobs Trends in Gurugram, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Delivery in Gurugram, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 33930 jobs in India and 531 jobs in Gurugram. This comprehensive analysis highlights market share and opportunities for professionals in Service Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Cloudologic is currently hiring and seeking a Service Delivery Manager ITSM Tools to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cloudologic adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Delivery Manager ITSM Tools Jobs India varies, but the pay scale is rated "Standard" in Gurugram. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Delivery Manager ITSM Tools typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Delivery Manager ITSM Tools interview at Cloudologic, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cloudologic's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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