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Service Delivery Manager Job Opening In Mumbai – Now Hiring LTIMindtree


Job description

Join Us!!!
We at LTI Mindtree hiring for Service Delivery Manager
Education: Bachelors/Master's Degree in Computer Science or equivalent
Minimum Experience: 8-16 years
Notice Period: Immediate Joiners to 30 days
Location: Mumbai
Shift: Second shift (till 11PM IST)
Mandatory Skills: Stakeholder Management, Benefits Management, Pursuit/ Proposal Management, Risk/Crisis Management, Project Governance, Account Management & Mining
Job Summary: The Service Delivery Manager will oversee the support team to ensure adherence to Service Level Agreements SLAs manage reporting and escalations and minimize backlog for tickets problems and tasks
Key Responsibilities:
Lead and manage the support team to deliver highquality service and meet SLAs
Develop and implement strategies to reduce backlog and improve ticket resolution times
Monitor and analyze service performance metrics generating regular reports for senior management
Handle escalations promptly and effectively ensuring timely resolution of issues
Collaborate with clients to understand their needs and ensure service delivery aligns with their expectations
Conduct regular team meetings to review performance address challenges and plan improvements
Ensure compliance with company policies procedures and industry standards
Identify areas for process improvement and implement best practices
Provide training and development opportunities for support team members
Maintain strong relationships with clients stakeholders and team members
Manage resources budgets and timelines to ensure successful service delivery
Develop and maintain documentation for service delivery processes and procedures
Coordinate with other departments to ensure seamless service delivery
Foster a culture of continuous improvement within the support team
Ensure accurate and timely communication with clients regarding service issues and updates
Track and report on key performance indicators KPIs related to service delivery
Implement tools and technologies to enhance service delivery efficiency
Conduct regular performance reviews and provide feedback to team members
Stay updated on industry trends and best practices in service delivery management
Ensure a proactive approach to problem solving and issue resolution
Qualifications:
Bachelors degree in Business IT or a related field
Proven experience in service delivery management or a similar role
Strong leadership communication and problem solving skills
Interested candidate pls share below details with update resume at
Overall Experience-
Relevant Experience as Service Delivery Manager -
Current Location -
Preferred Location -
Current Organization-
Current CTC -
Expected CTC -
Notice Period -
Offer in hand -
Comfortable with Shift Timings -

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Service Delivery Potential: Insight & Career Growth Guide


Real-time Service Delivery Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Delivery in Mumbai, India, highlighting market share and opportunities for professionals in Service Delivery roles.

38300 Jobs in India
38300
2010 Jobs in Mumbai
2010
Download Service Delivery Jobs Trends in Mumbai and India

Are You Looking for Service Delivery Manager Job?

Great news! is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at LTIMindtree adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Service Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Mumbai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Delivery Manager?

Key qualifications for Service Delivery Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Service Delivery Manager Job Success

LTIMindtree interview tips for Service Delivery Manager

Here are some tips to help you prepare for and ace your Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the LTIMindtree's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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During the Interview:

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Final Thought:

To prepare for your Service Delivery Manager interview at LTIMindtree, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the LTIMindtree's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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