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Service desk Analyst Job Opening In Gurugram – Now Hiring Confidential


Job description

Our Analysts are a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems and applications, installation, and modifications.

Analysts troubleshoot system and end user problems, act as the primary contact for customers for monitoring and job scheduling of the customer environment, manage user accounts, perform limited desktop maintenance, research, and develop effective and logical solutions considering operational policies and information assurance requirements.

Responsibilities:

  • Identify and diagnose issues and problems.
  • Categorize and record reported queries and provide solutions.
  • Advise users on appropriate course of action.
  • Monitor issues from start to resolution.
  • Escalate, if needed, unresolved issues to a higher level of support.
  • Receives and handles issues and requests for service, following agreed procedures.
  • Promptly allocates calls as appropriate.
  • Logs issues and service requests and maintains relevant records.

Skill & Experience:

  • 2.6 years general Help Desk experience, preferably at the enterprise level, supporting internal and external users.
  • Windows 10, Windows Server OS
  • Microsoft Azure / 365 applications and services.
  • Virtualization technologies and topologies.
  • Core troubleshooting - the ability to figure out the root of a problem through logical processing and elimination.

Additional Requirements:

  • Enjoy providing excellent customer service
  • Working knowledge of troubleshooting remote access issues
  • Excellent verbal and written communication skills (active listening skills)
  • Ability to articulate and speak with clear voice
  • Ability to understand the Customers business objectives
  • Ability to understand and accept that the Customers issues affect the business
  • Enjoy problem solving
  • Must have empathy with end users
  • Team player
  • Professional code of conduct
  • Ability to deal with stress
  • Experience with remote monitoring and management a plus

Skills Required
Microsoft 365, Windows Server, Microsoft Azure, Windows 10, Virtualization

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Service desk Potential: Insight & Career Growth Guide


Real-time Service desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service desk in Gurugram, India, highlighting market share and opportunities for professionals in Service desk roles.

30647 Jobs in India
30647
500 Jobs in Gurugram
500
Download Service Desk Jobs Trends in Gurugram and India

Are You Looking for Service desk Analyst Job?

Great news! is currently hiring and seeking a Service desk Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Service desk Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Gurugram. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service desk Analyst?

Key qualifications for Service desk Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service desk Analyst?

To improve your chances of getting hired for Service desk Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service desk Analyst Job Success

Confidential interview tips for Service desk Analyst

Here are some tips to help you prepare for and ace your Service desk Analyst job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service desk Analyst interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service desk Analyst Positions

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