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Urgent! Service Desk Analyst Job Opening In Mumbai – Now Hiring OA Compserve Pvt ltd
<p><b>Salary : 15 - 20 LPA</b></p><p><br/></p><p>Client : Birla soft</p><p><br/></p><p>Excellent Communication skills are required - Major support will be Voice based</p><p><br/></p><p>Skill : Service Desk Analyst</p><p><br/></p><p>No of positions : 15</p><p><br/></p><p>Years of experience : 5-7 yrs minimum</p><p><br/></p><p>Location : Mumbai/Pune</p><p><br/><b>Job Summary :</b><br/><br/>We are seeking a skilled and customer-focused IT Service Desk Analyst to join our international support team.
The ideal candidate will provide first-line technical support to users across multiple regions, ensuring timely resolution of IT issues and maintaining high levels of customer satisfaction.<br/><br/><b>Key Responsibilities :</b><br/><br/>- Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system.<br/><br/>- Diagnose and resolve hardware, software, network, and application issues.<br/><br/>- Escalate unresolved issues to appropriate internal teams or third-party vendors.<br/><br/>- Monitor and manage service desk tickets to ensure SLAs are met.<br/><br/>- Provide support for international users across different time zones and languages.<br/><br/>- Maintain accurate documentation of issues, resolutions, and procedures.<br/><br/>- Assist in onboarding/offboarding processes including account setup and hardware provisioning.<br/><br/>- Collaborate with global IT teams to ensure consistent support and knowledge sharing.<br/><br/>- Participate in continuous improvement initiatives and contribute to the knowledge base.<br/><br/><b>Required Qualifications :</b><br/><br/>- Bachelor's degree in computer science, Information Technology, or related field.<br/><br/>- 5+ years of experience in a technical support or service desk role.<br/><br/>- Strong knowledge of Windows/Mac OS, Microsoft 365, VPNs, and remote desktop tools.<br/><br/>- Familiarity with ITSM tools (e.g., ServiceNow).<br/><br/>- Excellent communication skills in English; additional languages are a plus.<br/><br/>- Ability to work in a fast-paced, multicultural environment.<br/><br/>- Strong problem-solving and analytical skills.<br/><br/>Work Schedule :<br/><br/>Rotational shifts to support global operations, including weekends and holidays as needed.<br/><br/><b>Communication & Language Round </b>- This initial round assesses the candidate's communication skills, grammar, pronunciation, and overall confidence in using English effectively.<br/><br/>Technical Round : Candidates who clear the first round proceed to a technical interview, where their domain knowledge and problem-solving abilities are evaluated.</p> (ref:hirist.tech)
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Mumbai, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Mumbai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 29088 jobs in India and 1394 jobs in Mumbai. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! OA Compserve Pvt ltd is currently hiring and seeking a Service Desk Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Analyst Jobs Mumbai.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OA Compserve Pvt ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Analyst Jobs India varies, but the pay scale is rated "Standard" in Mumbai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Desk Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Analyst interview at OA Compserve Pvt ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OA Compserve Pvt ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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