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Service Desk Engineer Job Opening In Bengaluru – Now Hiring Eurofins


Job description

Job Description

Service Desk Leadership


Lead and manage the Service Desk team to provide timely and effective support to end users.

Own Incident, Service Request, and Change Management processes (ITIL aligned).

Monitor service desk performance metrics and ensure SLAs are consistently met.

Act as the primary escalation point for unresolved or high-priority tickets.

Drive service improvement initiatives and promote end-user satisfaction.

Coordinate cross-functional collaboration with infrastructure, application, and security teams.

Ensure proper documentation, ticket quality, and knowledge base updates by the team.

Provide training and mentoring to junior service desk engineers.

Monitoring Administration



Manage and maintain Site24x7 monitoring platform and ensure complete infrastructure visibility.

Configure monitoring for servers, applications, websites, APIs, and network devices.

Set up performance thresholds, custom metrics, and alerting rules to ensure proactive monitoring.

Diagnose, triage, and analyze alerts, taking appropriate remediation actions.

Create dashboards and reports (availability, capacity, performance, uptime, etc.).

Work closely with infrastructure and application teams to refine monitoring strategies.

Manage SNMP configurations, traps, logs, and event correlation for timely incident detection.

Adapt and onboard new tools or platforms as required by the organization.

Technical Skills



Hands-on experience with monitoring tools: Site24x7, SolarWinds, PRTG, etc.

Strong knowledge of monitoring configuration, threshold setup, SNMP, and custom dashboards.

Skilled in incident detection, RCA, and handling critical incidents and bridge calls.

knowledge of Windows Servers latest operating system and its operational features.

Experience with VMware vSphere Vcenter/ESXi, NetApp, and Citrix Virtual Apps & Desktops.

Proficient in Microsoft 365, Azure AD, Intune, and endpoint management.

Familiar with Azure cloud monitoring.

Strong in ServiceNow Remedy ITSM – Incident, Problem, Change, and Request modules.

Scripting knowledge: PowerShell, Bash, or Python for basic automation tasks.

Solid grasp of networking fundamentals – TCP/IP, DNS, DHCP, VPN, routers, switches, Firewall, NAS etc.,

Exposure to security authentication protocols – SAML, OAuth to enable SSO.

Experience driving SOC tools compliance.

Experience integrating monitoring tools with ticketing and alerting systems

Soft Skills



Strong analytical, organizational, and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to lead and work with global and cross-cultural teams.

Proactive, self-motivated, and a quick learner.

Qualifications

Additional Information

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Bengaluru, India, highlighting market share and opportunities for professionals in Service Desk roles.

30651 Jobs in India
30651
2284 Jobs in Bengaluru
2284
Download Service Desk Jobs Trends in Bengaluru and India

Are You Looking for Service Desk Engineer Job?

Great news! is currently hiring and seeking a Service Desk Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Eurofins adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Service Desk Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Engineer?

Key qualifications for Service Desk Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Desk Engineer?

To improve your chances of getting hired for Service Desk Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Desk Engineer Job Success

Eurofins interview tips for Service Desk Engineer

Here are some tips to help you prepare for and ace your Service Desk Engineer job interview:

Before the Interview:

Research: Learn about the Eurofins's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Engineer interview at Eurofins, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Eurofins's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Desk Engineer Positions

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