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Urgent! Service Desk Engineer Job Opening In Noida – Now Hiring Axiom Software Solutions Limited

Service Desk Engineer



Job description

A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations.

They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption.

🔧 Key Responsibilities:

  • Troubleshooting hardware, software, network, and system issues.

  • Responding to tickets via phone, email, or a ticketing system (like Jira, ServiceNow, etc.).

  • Installing and configuring new hardware and software.

  • User account management, such as password resets and access control (often via Active Directory).

  • Documenting problems and solutions in knowledge bases.

  • Escalating complex issues to higher-level IT staff.

💡 Common Skills:

  • Knowledge of Windows, macOS, Linux.

  • Familiarity with network basics (DNS, DHCP, VPNs).

  • Experience with ticketing systems.

  • Soft skills like communication, patience, and problem-solving.

  • Understanding of ITIL practices (Incident, Problem, Change Management).

📈 Career Path:

  1. Service Desk Engineer (L1)
  2. L2/L3 Support Engineer
  3. Systems Administrator
  4. Network Engineer or Security Analyst
  5. IT Manager / Infrastructure Architect


Required Skill Profession

Computer Occupations



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