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Urgent! Service Desk Engineer Job Opening In Pune – Now Hiring Qtek Systems



Job description

Description

:

Experience and personal qualities:-

  • 1-4 year experience in IT or similar customer support/service delivery role
  • Excellent customer service skills with a high level of focus on quality
  • Ability to communicate in a clear and professional manner
  • Problem solving and analytical skills and ability to work under pressure
  • Excellent inter-personal skills (verbal and written)
  • Clear understanding and interest in current and emerging IT technologies
  • Beneficial to have an awareness of the IT industry in general
  • An understanding and interest in the use of IT within business functions
  • Incident Management:-

  • To ensure all calls are updated and resolved within SLA targets.
  • To endeavor to provide an Above Customer Expectation service
  • Undertake first line resolution activities
  • Participate in on-going review and maintenance of the IT Service Desk processes
  • To take part in knowledge sharing activities to include both business and technical knowledge sharing.
  • Call Management:-

  • Deliver best practices of call management:
  • To ensure that all calls are logged accurately within IT Service Desk
  • Capture detail & correct information pertaining to all inbound calls

  • Required Skill Profession

    Material Recording, Scheduling, Dispatching, And Distributing Workers



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