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Service Desk Engineer Job Opening In Pune – Now Hiring Qtek Systems


Job description

Description

:

Experience and personal qualities:-

  • 1-4 year experience in IT or similar customer support/service delivery role
  • Excellent customer service skills with a high level of focus on quality
  • Ability to communicate in a clear and professional manner
  • Problem solving and analytical skills and ability to work under pressure
  • Excellent inter-personal skills (verbal and written)
  • Clear understanding and interest in current and emerging IT technologies
  • Beneficial to have an awareness of the IT industry in general
  • An understanding and interest in the use of IT within business functions
  • Incident Management:-

  • To ensure all calls are updated and resolved within SLA targets.
  • To endeavor to provide an Above Customer Expectation service
  • Undertake first line resolution activities
  • Participate in on-going review and maintenance of the IT Service Desk processes
  • To take part in knowledge sharing activities to include both business and technical knowledge sharing.
  • Call Management:-

  • Deliver best practices of call management:
  • To ensure that all calls are logged accurately within IT Service Desk
  • Capture detail & correct information pertaining to all inbound calls
  • Required Skill Profession

    Material Recording, Scheduling, Dispatching, And Distributing Workers


    • Job Details

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    Unlock Your Service Desk Potential: Insight & Career Growth Guide


    Real-time Service Desk Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Pune, India, highlighting market share and opportunities for professionals in Service Desk roles.

    31419 Jobs in India
    31419
    926 Jobs in Pune
    926
    Download Service Desk Jobs Trends in Pune and India

    Are You Looking for Service Desk Engineer Job?

    Great news! is currently hiring and seeking a Service Desk Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Qtek Systems adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying India laws and regulations

    What Is the Average Salary Range for Service Desk Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Service Desk Engineer?

    Key qualifications for Service Desk Engineer typically include Material Recording, Scheduling, Dispatching, And Distributing Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Service Desk Engineer Job Success

    Qtek Systems interview tips for Service Desk Engineer

    Here are some tips to help you prepare for and ace your Service Desk Engineer job interview:

    Before the Interview:

    Research: Learn about the Qtek Systems's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Final Thought:

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