Urgent! Service Desk Manager - ITIL Job Opening In Bengaluru – Now Hiring Mobile Programming LLC
<p>Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.<br/><br/>- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.<br/><br/>- Develop and implement service desk processes and procedures to improve efficiency and customer satisfaction.<br/><br/>- Train, mentor, and coach service desk staff to enhance their technical skills and customer service abilities.<br/><br/>- Monitor service desk performance metrics and generate reports for management review.<br/><br/>- Collaborate with other IT teams to escalate and resolve complex technical issues.<br/><br/>- Maintain knowledge base and documentation for common user issues and resolutions.<br/><br/>- Conduct regular performance evaluations for service desk staff and provide constructive feedback for improvement.<br/><br/>- Stay updated with industry trends and best practices in service desk management and IT Bachelor's degree in Information Technology, Computer Science, or related field.<br/><br/>- 5-6 years of experience in service desk management or IT support roles.<br/><br/>- Proven experience in managing a team of service desk technicians.<br/><br/>- Strong understanding of ITIL framework and service management principles.<br/><br/>- Excellent communication and interpersonal skills, with the ability to interact effectively with users and stakeholders.<br/><br/>- Experience with service desk ticketing systems and ITSM tools.<br/><br/>- Knowledge of incident management, problem management, and change management processes.<br/><br/>- Ability to prioritize and manage multiple tasks in a fast-paced environment.<br/><br/>- Leadership qualities with a focus on teamwork and collaboration.<br/><br/>Technical Skills:<br/><br/>- Service Desk Management<br/><br/>- ITIL Framework<br/><br/>- Incident Management<br/><br/>- Problem Management<br/><br/>- Change Management<br/><br/>- Service Desk Ticketing Systems<br/><br/>- ITSM Tools<br/><br/>- Customer Relationship Management<br/><br/>- Leadership and Team Management<br/><br/>Educational Qualifications: Bachelor's/Master's</p> (ref:hirist.tech)
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 29088 jobs in India and 1971 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Mobile Programming LLC is currently hiring and seeking a Service Desk Manager ITIL to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Manager ITIL Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mobile Programming LLC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Manager ITIL Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Manager ITIL typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Manager ITIL interview at Mobile Programming LLC, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mobile Programming LLC's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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