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Urgent! Service Desk QA Job Opening In Indore – Now Hiring Confidential

Service Desk QA



Job description

Description

We are seeking a Service Desk QA professional to ensure the quality and efficiency of our service desk operations.

The ideal candidate will have experience in quality assurance, with a strong focus on testing service desk processes and improving customer satisfaction.

Responsibilities

  • Conduct quality assurance testing on service desk operations to ensure adherence to company standards.
  • Develop and maintain testing plans, test cases, and test scripts for various service desk processes.
  • Identify, document, and track defects and issues in the service desk workflow.
  • Collaborate with service desk teams to provide feedback and recommendations for process improvements.
  • Prepare and present reports on QA findings and performance metrics to management.
  • Participate in team meetings and contribute to the overall service desk strategy.

Skills and Qualifications

  • 1-4 years of experience in quality assurance or a related field.
  • Strong analytical skills and attention to detail.
  • Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, JIRA, Zendesk).
  • Understanding of ITIL concepts and service management best practices.
  • Proficiency in creating and executing test cases and test scripts.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.

Skills Required
Test Automation, Scripting, Api Testing, Bug Tracking, Performance Testing, Sql Queries, Regression Testing, Incident Management, Knowledge Base, Servicenow


Required Skill Profession

Computer Occupations



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