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Service Desk QA Job Opening In Indore – Now Hiring Confidential


Job description

Description

We are seeking a Service Desk QA professional to ensure the quality and efficiency of our service desk operations.

The ideal candidate will have experience in quality assurance, with a strong focus on testing service desk processes and improving customer satisfaction.

Responsibilities

  • Conduct quality assurance testing on service desk operations to ensure adherence to company standards.
  • Develop and maintain testing plans, test cases, and test scripts for various service desk processes.
  • Identify, document, and track defects and issues in the service desk workflow.
  • Collaborate with service desk teams to provide feedback and recommendations for process improvements.
  • Prepare and present reports on QA findings and performance metrics to management.
  • Participate in team meetings and contribute to the overall service desk strategy.

Skills and Qualifications

  • 1-4 years of experience in quality assurance or a related field.
  • Strong analytical skills and attention to detail.
  • Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, JIRA, Zendesk).
  • Understanding of ITIL concepts and service management best practices.
  • Proficiency in creating and executing test cases and test scripts.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.

Skills Required
Test Automation, Scripting, Api Testing, Bug Tracking, Performance Testing, Sql Queries, Regression Testing, Incident Management, Knowledge Base, Servicenow

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Indore, India, highlighting market share and opportunities for professionals in Service Desk roles.

31493 Jobs in India
31493
179 Jobs in Indore
179
Download Service Desk Jobs Trends in Indore and India

Are You Looking for Service Desk QA Job?

Great news! is currently hiring and seeking a Service Desk QA to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Service Desk QA Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Indore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk QA?

Key qualifications for Service Desk QA typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Desk QA?

To improve your chances of getting hired for Service Desk QA, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Desk QA Job Success

Confidential interview tips for Service Desk QA

Here are some tips to help you prepare for and ace your Service Desk QA job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk QA interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Desk QA Positions

Setting up job alerts for Service Desk QA is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!