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Urgent! Service Desk Specialist Job Opening In Indore – Now Hiring Sharp Brains

Service Desk Specialist



Job description

Job Description:
Responsibilities:
Monitoring and Incident Management:
Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
Provide first-line support for network incidents and service requests, escalating to higher levels as necessary.
Diagnose basic networking issues, including connectivity problems, DNS issues, or VPN connectivity.
Troubleshooting and Diagnostics:
Use diagnostic tools to identify and resolve network-related issues.
Work with customers or internal teams to troubleshoot basic network-related issues, including hardware and software problems.
Configuration and Support:
Configure and maintain basic network devices like switches, routers, and access points.
Support the installation of new hardware and software to ensure smooth network operations.
Documentation:
Maintain accurate records of network issues, incidents, and resolutions.
Document troubleshooting procedures and configurations to ensure continuity.
Customer Support:
Provide excellent customer support to end users and clients for network-related issues.
Educate users on best practices and provide solutions for recurring issues.
Skills & Qualifications:
Technical Skills:
Basic knowledge of networking concepts (TCP/IP, LAN, WAN, DNS, DHCP, VPN, etc.).
Familiarity with network devices such as routers, switches, firewalls, and wireless access points.
Experience with monitoring and diagnostic tools (e.g., Wireshark, PRTG, SolarWinds).


Required Skill Profession

Information And Record Clerks



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