Urgent! Service Desk Specialist - Ticketing System Job Opening In India, India – Now Hiring IT AISA
<p><p><b>About the Role :</b><br/><br/>We are seeking a motivated Service Desk Specialist to join our clients IT support team.<br/><br/> This role is ideal for early-career professionals with 1 year of experience who want to develop technical expertise in end-user support, IT operations, and incident management.<br/><br/> You will be the first point of contact for technical assistance, ensuring smooth resolution of issues and delivering a high-quality customer experience.<br/><br/><b>Key Responsibilities :</b><br/><br/>- Serve as the first line of technical support for end-users via phone, email, chat, or in-person interactions.<br/><br/>- Diagnose and troubleshoot common IT issues, including hardware failures, operating system errors, software malfunctions, and network connectivity problems.<br/><br/>- Support the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripheral equipment (printers, scanners, monitors).<br/><br/>- Provide assistance in account management activities, such as password resets, access provisioning, and permission updates.<br/><br/>- Use the organizations ticketing system to log, categorize, prioritize, and track incidents and service requests.<br/><br/>- Follow ITIL-aligned processes for incident, problem, and request management to ensure compliance with SLAs.<br/><br/>- Escalate unresolved or complex issues to senior technicians, system administrators, or specialized support teams.<br/><br/>- Deliver clear technical guidance and instructions to users with varying levels of IT knowledge.<br/><br/>- Conduct basic user training and onboarding support, including email configuration, VPN setup, and productivity tools.<br/><br/>- Document troubleshooting steps, standard procedures, and knowledge base articles to support continuous improvement.<br/><br/>- Participate in team meetings, feedback sessions, and knowledge-sharing initiatives to enhance the service desk function.<br/><br/><b>Required Skills & Qualifications :</b><br/><br/>- Bachelors degree/diploma in Computer Science, Information Technology, or related field (or equivalent practical training).<br/><br/>- 1 year of professional or internship experience in IT support or service desk operations.<br/><br/>- Familiarity with Windows and/or macOS operating systems.<br/><br/>Basic understanding of :<br/><br/>- Computer hardware components (CPU, memory, storage, peripherals).<br/><br/>- Networking fundamentals (IP, DNS, DHCP, Wi-Fi troubleshooting).<br/><br/>- Software installation, patching, and updates.<br/><br/>- Knowledge of common enterprise applications such as Microsoft Office 365, Outlook, Teams, and basic productivity tools.<br/><br/>- Exposure to ticketing systems (e.g., ServiceNow, JIRA, Zendesk) is an advantage.<br/><br/>- Certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified Fundamentals are a plus</p><br/></p> (ref:hirist.tech)
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 30651 jobs in India and 2297 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! IT AISA is currently hiring and seeking a Service Desk Specialist Ticketing System to join their team. Feel free to download the job details.
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The fundamental ethical values are:The average salary range for a Service Desk Specialist Ticketing System Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Specialist Ticketing System typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Service Desk Specialist Ticketing System interview at IT AISA, research the company, understand the job requirements, and practice common interview questions.
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