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Urgent! Service Desk Tech I Job Opening In Pune – Now Hiring CompuCom
**Compucom**
JOB DESCRIPTION
**Role** : Service Desk Executive
**Requirement** **: -**
Desktop support technician responsible for setup and deployment of all devices, for new hires onboarding and/or for repair/replacement in response to Service Desk tickets.
Must work independently to manage one’s time to meet the demands of our associates.
**Responsibilities:**
+ Respond to telephone, email, and online requests for technical support.
+ Provide high level of customer service and quick resolution times
+ Follow-up directly customers
+ Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.
+ Identify, research, and resolve technical problems of moderate complexity.
+ Provides support to end users for computer, application, system, device, access, and hardware issues.
+ Document, track, and monitor technical issues using applicable systems and tools.
+ Utilize Service Desk software to keep track of help tickets, resolution and working times.
+ May coordinate with other teams or departments to resolve user problems.
+ Escalate unresolved issues to the next level of support personnel
+ Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
+ Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
+ Provide feedback on processes and make recommendations on areas to improve
+ Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
+ Provide guidance and support and keep information on company IT products and services
+ Assist in support of all business-related Information Technology systems
**Qualifications:**
+ Associate degree in computer related field or equivalent training preferred.
+ 0 to 2 years’ support experience required.
+ CompTIA A+ (Preferred)
+ Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
+ Proficient with Windows 10 OS, Mac & Mobile (iOS & Android).
+ Basic ability to work independently and manage one’s time.
+ Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
+ Customer-oriented and patient
About us: -
https://www.compucom.com/about-compucom/
CompuCom is committed to providing equal employment opportunities in all employment practices.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Pune, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Pune, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 27350 jobs in India and 711 jobs in Pune. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! CompuCom is currently hiring and seeking a Service Desk Tech I to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Tech I Jobs Pune.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CompuCom adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Tech I Jobs India varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Tech I typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Desk Tech I, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Tech I interview at CompuCom, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CompuCom's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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