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Service Desk Technical Support Analyst Job Opening In Bengaluru – Now Hiring Computacenter


Job description

Life on the team


Are you passionate about Service desk Opportunities and ready to explore your capabilities?


Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development.

As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks.

We are more open to innovation and creativity.

There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges.

We in Computacenter foster a culture of continuous improvement and forward-thinking.


What you’ll do


Responsible for overseeing and coordinating the entire incident management process within the organization.

This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations.

The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences.


Operational hours – 24/7 (Rotational Shifts)

Process – Calls & Chats / Email / Requests


Experience & Education:


  • Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory)
  • 6 Months – 2 Year in Service Desk (Calls & Chats / Email / Requests)


Skills:


  • Fluent in Sinhala and English.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Problem-solving and critical thinking abilities.
  • Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
  • Ability to work collaboratively in a team with 24/7 work environment.


About us


With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries.

We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.


Learning and development


Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities.

Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you.

Our managers champion their people, powering their personal development and helping them to reach their full potential.


You belong


We passionately believe in the power of diversity and inclusion.

We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together.

And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation.

All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Bengaluru, India, highlighting market share and opportunities for professionals in Service Desk roles.

31488 Jobs in India
31488
2347 Jobs in Bengaluru
2347
Download Service Desk Jobs Trends in Bengaluru and India

Are You Looking for Service Desk Technical Support Analyst Job?

Great news! is currently hiring and seeking a Service Desk Technical Support Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Computacenter adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Service Desk Technical Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Technical Support Analyst?

Key qualifications for Service Desk Technical Support Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Desk Technical Support Analyst?

To improve your chances of getting hired for Service Desk Technical Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Desk Technical Support Analyst Job Success

Computacenter interview tips for Service Desk Technical Support Analyst

Here are some tips to help you prepare for and ace your Service Desk Technical Support Analyst job interview:

Before the Interview:

Research: Learn about the Computacenter's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Technical Support Analyst interview at Computacenter, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Computacenter's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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