We are looking for a passionate and skilled Service Engineer with 3–5 years of experience to join our team.
The ideal candidate has strong expertise in modern web technologies, exceptional debugging and troubleshooting abilities, and a knack for identifying and resolving complex issues at their root.
This role requires someone who is a self-starter, thrives in fast-paced environments, and demonstrates empathy towards customers by delivering reliable and performant solutions.
Key Responsibilities
- Design, develop, and maintain scalable web applications and features using JavaScript, TypeScript, and Webpack.
- Perform in-depth triage, troubleshooting, and debugging of production and pre-production issues across web systems.
- Conduct detailed root cause analysis to prevent recurring issues and drive long-term stability.
- Monitor, analyze, and optimize application performance and memory usage.
- Collaborate with cross-functional teams (Product, QA, Customer Support, Backend, etc.) to resolve technical challenges efficiently.
- Write clean, maintainable, and efficient code while following best practices in web development.
- Champion customer empathy by ensuring solutions prioritize usability, reliability, and performance.
- Proactively identify areas for improvement in existing systems and drive technical excellence.
Required Skills & Experience
- 3–5 years of hands-on experience in service engineering.
- Strong proficiency in JavaScript, TypeScript, and Webpack.
- Excellent triage, troubleshooting, and debugging skills, especially in complex distributed environments.
- Proven experience in root cause analysis and implementing preventive measures.
- Good understanding of memory management, performance analysis, and optimisation techniques for web applications.
- Strong problem-solving mindset, with the ability to work independently as a self-starter.
- Clear communication skills with the ability to explain technical issues to both technical and non-technical stakeholders.
- A strong sense of customer empathy and dedication to delivering high-quality user experiences.