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Urgent! Service & Ops Analyst Job Opening In Bengaluru – Now Hiring MSE Technology
Service & Ops Analyst
A little bit About MSET.
At MSET, we are a leading Loyalty Services Company specializing in Next Generation Digital Solutions to propel client growth.
Since our inception in 2019, we have developed and operate a proprietary loyalty solution that ensures measurable returns for our clients.
With a global presence, we offer a complete suite of Loyalty Management Services covering strategy creation, operational management, App Development, Data analysis, Quality Assurance, and Solutioning.
Our multinational teams, based in the UK, UAE, India, and Pakistan, are dedicated to Lifecycle Management, leveraging meaningful data insights to drive success for our clients.
Join us in revolutionizing the loyalty landscape with innovative solutions and impactful results.
What are we looking for you to do?
- Incident management - ticketing, troubleshooting, and/or ticket assignment to other teams
- Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points
- Assist the operations manager in developing, planning, and coordinating operational activities
- Escalation management – identify and escalate incidents and service requests
- Communication – Incident status, Incident updates, Major incident communications
- Recommend new procedures for increasing the efficiency of day-to-day operations
- Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
- Problem Management – creation of problem tickets for assignment to departments to resolve.
- Create procedures and protocols (such as checklists) and manage periodically to keep updated
- Service request management for:
- a.
Application access
- b.
GDPR Requests
- c.
Code Generation Requests
- d.
General Operational Requests
- Communicate and coordinate with employees (including executive operations team) and Client
- Onboard and train new employees to ensure that they adhere to standard operating procedures
- Required skills and qualifications
- Proven organizational skills, including time management
- Incident / Issue handling preferably for Loyalty and reward management
- Strong analytical and problem-solving skills
- Self-sufficiency and an ability to work with minimal supervision
- Strong verbal and written communication skills
- Preferred skills and qualifications
- Degree in Computer Science or Information Technology
- Two or more years of experience in an operational or similar role
- Having Loyalty and reward management is a big plus
- Experience with agile or Scrum principles.
- Knowledge of AWS, Azure, or Google Cloud Platform.
- Knowledge of Mobile applications
- Knowledge of security and data protection regulations (e.g., GDPR, CCPA)
What are we looking for in the successful candidate?
- Proven organizational skills, including time management
- Incident / Issue handling preferably for Loyalty and reward management
- Strong analytical and problem-solving skills
- Self-sufficiency and an ability to work with minimal supervision
- Strong verbal and written communication skills
- Having Loyalty and reward management is a big plus
- Experience with agile or Scrum principles.
- Knowledge of AWS, Azure, or Google Cloud Platform.
- Knowledge of Mobile applications
- Knowledge of security and data protection regulations (e.g., GDPR, CCPA)
What can we offer you?
- An opportunity to develop your career with a growing business developing leading edge technology.
- A competitive salary and performance related bonus.
- Annual Holiday Allowance of 20 Days, plus 8 National Holiday days to be used at your own discretion.
- Flexible Hybrid Work environment
- Insurance Cover
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Unlock Your Service Ops Potential: Insight & Career Growth Guide
Real-time Service Ops Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Ops in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 29517 jobs in India and 2554 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Service Ops roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! MSE Technology is currently hiring and seeking a Service & Ops Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service & Ops Analyst Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MSE Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service & Ops Analyst Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service & Ops Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service & Ops Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service & Ops Analyst interview at MSE Technology, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the MSE Technology's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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