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Urgent! Service Reliability Operator (SRO) Job Opening In New Delhi – Now Hiring Synamedia
Synamedia is looking for a Service Reliability Operator (SRO) with 6 - 8 years of experience to join our Video Network Cloud Operations Centre in Bangalore.
This is a technical support role focused on ensuring the reliability, availability, and performance of our cloud-based and on-premise video services.
The SRO will be the first line of defense in monitoring infrastructure, triaging alerts and tickets, resolving issues at first touch where possible, and escalating to Site Reliability Engineering (SRE) or Engineering teams as required.
The role also involves close interaction with customers and internal teams, requiring strong communication and problem-solving skills.
Responsibilities
- Proactively monitor services and infrastructure at both application and system levels.
- Detect, triage, and resolve alarms and incidents, escalating when necessary.
- Handle incoming tickets via email, alarms, phone, and ITSM tools.
- Manage service requests such as user provisioning, configuration, environment setup, and deployments.
- Ensure SLA compliance for all tickets and incidents.
- Support high-priority incident bridges, documenting events and coordinating resolution.
- Execute emergency handling and service restoration activities.
- Refine and maintain SOPs, troubleshooting guides, and scripts.
- Collaborate with SRE, Engineering, and Dev teams to improve monitoring, tools, and reliability.
- Contribute to automation, reporting, and continuous improvement initiatives.
Skills
- Solid experience with public cloud platforms (AWS, Azure, or GCP).
- Strong knowledge of Linux administration and core system internals.
- Familiarity with containerized environments (Docker, Kubernetes).
- Hands-on with monitoring and observability stacks (Prometheus, Grafana, ELK/EFK, CloudWatch, Zabbix).
- Proficiency with scripting/automation (Python, Shell, or similar).
- Exposure to incident and change management processes (ServiceNow, Jira, or equivalent).
- Understanding of networking concepts (DNS, load balancing, routing, firewalls).
- Strong troubleshooting, analytical, and problem-solving skills.
- Knowledge of DevOps tools (CI/CD pipelines, Docker, Kubernetes).
- Exposure to video/media streaming technologies (OTT, IPTV, MPEG, DRM, VOD).
- Experience in automation frameworks for cloud operations.
- Networking certifications (CCNA/CCNP) or cloud certifications (AWS, Azure, GCP).
Soft Skills:
- Analytical and troubleshooting skills.
- Eager to learn.
Technical aptitude to assimilate new learning quickly (essential)
- Excellent written and verbal communication skills (essential)
- Flexible: Very able to adapt to a changing environment (essential)
- Able to take initiative and drive change (essential)
- Performs well under pressure and in disruptive environments where priorities can change in response to customer demand (essential)
- Capacity and passion to help customers.
Good customer engagement (essential)
Education & Certifications
- Bachelors degree in Computer Science, Engineering, or equivalent.
- Relevant certifications in Cloud, Networking, or DevOps are a plus.
Growth Opportunities
When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn.
These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video.
To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, SkillSoft and other partners to help you upskill while on the job.
Be it data analytics that picks your brain or content creation, theres something for every kind of mind.
Benefits and Perks
- Flexible working arrangements.
- Competitive pay hikes and bonus packages.
- Skill enhancement and growth opportunities.
- Equal opportunity employment.
- Health and wellbeing programmes.
- Collaborative work with a truly global team.
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Unlock Your Service Reliability Potential: Insight & Career Growth Guide
Real-time Service Reliability Jobs Trends in New Delhi, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Reliability in New Delhi, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 29538 jobs in India and 1199 jobs in New Delhi. This comprehensive analysis highlights market share and opportunities for professionals in Service Reliability roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Synamedia is currently hiring and seeking a Service Reliability Operator (SRO) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Reliability Operator (SRO) Jobs New Delhi.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Synamedia adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Reliability Operator (SRO) Jobs India varies, but the pay scale is rated "Standard" in New Delhi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Reliability Operator (SRO) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Reliability Operator (SRO) interview at Synamedia, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Synamedia's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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