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Service Reliability Operator (SRO) Job Opening In New Delhi – Now Hiring Synamedia


Job description

Synamedia is looking for a Service Reliability Operator (SRO) with 6 - 8 years of experience to join our Video Network Cloud Operations Centre in Bangalore.

This is a technical support role focused on ensuring the reliability, availability, and performance of our cloud-based and on-premise video services.

The SRO will be the first line of defense in monitoring infrastructure, triaging alerts and tickets, resolving issues at first touch where possible, and escalating to Site Reliability Engineering (SRE) or Engineering teams as required.

The role also involves close interaction with customers and internal teams, requiring strong communication and problem-solving skills.

Responsibilities

- Proactively monitor services and infrastructure at both application and system levels.
- Detect, triage, and resolve alarms and incidents, escalating when necessary.
- Handle incoming tickets via email, alarms, phone, and ITSM tools.
- Manage service requests such as user provisioning, configuration, environment setup, and deployments.
- Ensure SLA compliance for all tickets and incidents.
- Support high-priority incident bridges, documenting events and coordinating resolution.
- Execute emergency handling and service restoration activities.
- Refine and maintain SOPs, troubleshooting guides, and scripts.
- Collaborate with SRE, Engineering, and Dev teams to improve monitoring, tools, and reliability.
- Contribute to automation, reporting, and continuous improvement initiatives.

Skills

- Solid experience with public cloud platforms (AWS, Azure, or GCP).
- Strong knowledge of Linux administration and core system internals.
- Familiarity with containerized environments (Docker, Kubernetes).
- Hands-on with monitoring and observability stacks (Prometheus, Grafana, ELK/EFK, CloudWatch, Zabbix).
- Proficiency with scripting/automation (Python, Shell, or similar).
- Exposure to incident and change management processes (ServiceNow, Jira, or equivalent).
- Understanding of networking concepts (DNS, load balancing, routing, firewalls).
- Strong troubleshooting, analytical, and problem-solving skills.
- Knowledge of DevOps tools (CI/CD pipelines, Docker, Kubernetes).
- Exposure to video/media streaming technologies (OTT, IPTV, MPEG, DRM, VOD).
- Experience in automation frameworks for cloud operations.
- Networking certifications (CCNA/CCNP) or cloud certifications (AWS, Azure, GCP).

Soft Skills:

- Analytical and troubleshooting skills.
- Eager to learn.

Technical aptitude to assimilate new learning quickly (essential)
- Excellent written and verbal communication skills (essential)
- Flexible: Very able to adapt to a changing environment (essential)
- Able to take initiative and drive change (essential)
- Performs well under pressure and in disruptive environments where priorities can change in response to customer demand (essential)
- Capacity and passion to help customers.

Good customer engagement (essential)

Education & Certifications

- Bachelors degree in Computer Science, Engineering, or equivalent.
- Relevant certifications in Cloud, Networking, or DevOps are a plus.

Growth Opportunities

When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn.

These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video.

To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, SkillSoft and other partners to help you upskill while on the job.

Be it data analytics that picks your brain or content creation, theres something for every kind of mind.

Benefits and Perks

- Flexible working arrangements.
- Competitive pay hikes and bonus packages.
- Skill enhancement and growth opportunities.
- Equal opportunity employment.
- Health and wellbeing programmes.
- Collaborative work with a truly global team.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Service Reliability Potential: Insight & Career Growth Guide


Real-time Service Reliability Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Reliability in New Delhi, India, highlighting market share and opportunities for professionals in Service Reliability roles.

29538 Jobs in India
29538
1199 Jobs in New Delhi
1199
Download Service Reliability Jobs Trends in New Delhi and India

Are You Looking for Service Reliability Operator (SRO) Job?

Great news! is currently hiring and seeking a Service Reliability Operator (SRO) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Synamedia adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Service Reliability Operator (SRO) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in New Delhi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Reliability Operator (SRO)?

Key qualifications for Service Reliability Operator (SRO) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Reliability Operator (SRO)?

To improve your chances of getting hired for Service Reliability Operator (SRO), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Reliability Operator (SRO) Job Success

Synamedia interview tips for Service Reliability Operator (SRO)

Here are some tips to help you prepare for and ace your Service Reliability Operator (SRO) job interview:

Before the Interview:

Research: Learn about the Synamedia's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Reliability Operator (SRO) interview at Synamedia, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Synamedia's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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