ServiceNow AI Developer

About Position:

We are seeking for ServiceNow AI Developer with hands on experience servicenow, ITSM, Prompt engineering, generative AI.

Role: ServiceNow AI Developer Location: Hyderabad Experience: 5 to 10 Years Job Type: Full Time Employment

What You'll Do:

ServiceNow Mobile Developer, Extensive hands-on experience in configuration and implementation of ServiceNow out of the box solutions.

Good hands-on experience on creating custom catalog items.

In depth knowledge in service catalog development and automation of workflows.

JavaScript & Glide API – Core scripting for ServiceNow logic.

ServiceNow Scripting – Business Rules, Script Includes, Client Scripts.

Now Assist Skill Kit – Building custom AI workflows using LLMs. Flow Designer & IntegrationHub – Automating and integrating AI tasks.

Prompt Engineering – Crafting effective prompts for generative AI.

Data Preparation & Categorization – Structuring inputs for AI models.

Knowledge of ITSM Modules – For AI-driven automation in Incident, Change, etc.

AI Agent Development – Creating virtual agents for task automation.

Expertise You'll Bring:

Understanding of ITIL framework Experienced to work in Agile software development environments.

Ability to clearly articulate his/her point of view and to have a Solutioning mindset.

Prior experience in customer-facing roles, along with leading and mentoring team on technical front (good to have).

Good communication & presentation skills, proactive mindset and capacity to learn and work independently, ServiceNow certification is a plus Roles and Responsibility.

Development of robust and performant solutions, create solutions keeping architecture & best practice principles in mind for new business requirements.

Focus on delivering the solution as configurable and provide alternate solutions wherever possible.

Define Approach & Solutions for proposals and estimate

Benefits:

Competitive salary and benefits package Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent Ltd.

is dedicated to fostering diversity and inclusion in the workplace.

We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference.

We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles.

Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.

If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent -

persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”