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ServiceNow Architect - CSM Implementation Job Opening In Hyderabad – Now Hiring HR Inputs


Job description

<p><p><b>Position Title :</b> ServiceNow Architect</p><br/><p><b>Experience :</b> 10+ Years</p><br/><p><b>Shift Timings :</b> 2:00PM to 11:00 PM IST.</p><br/><p><b>Location :</b> Remote</p><br/><p><b>Mandatory Skills & Responsibilities :</b></p><br/><p>- 10+ years of experience in ServiceNow Implementation Projects.

Passionate about technologies and ServiceNow in particular.<br/><br/></p><p>- Mandatory recent experience in CSM (Customer Service Management) implementation and support projects.<br/><br/></p><p>- Involve as Lead developer & Architect in ServiceNow projects.<br/><br/></p><p>- Coordinate with client and team members and ensure there are no gaps in understanding the requirements.<br/><br/></p><p>- Understand the functional and technical requirements of the application.<br/><br/></p><p>- Participate in design discussions.

Offer technical and functional suggestions for enhancing the application.<br/><br/></p><p>- Discuss with the client every day, understand and document the requirements.

Develop solutions accordingly.<br/><br/></p><p>- Participate in SCRUM meetings every day.

Implement SCRUM practices in the team.<br/><br/></p><p>- Excellent communication and analytical skills<br/><br/></p><p>- Have exposure to 3CLogic telephony system integrated with ServiceNow.

Coordinate with 3Clogic team in fixing issues.<br/><br/></p><p>- Manages implementation of ServiceNow Upgrade.

Ensure existing functionalities are not impacted with upgrades.<br/><br/></p><p>- Provide new access for new hires (ServiceNow and 3CLogic)<br/><br/></p><p>- Manage the ServiceNow and 3CLogic License allotments.<br/><br/></p><p>- Implementing eBonding, and client requests for enhancements or changes to ServiceNow<br/><br/></p><p>- Implement Ticket Category changes and requests from Operations team.<br/><br/></p><p>- IVR Management and creation in 3CLogic.

Coordinate with 3CLogic team.<br/><br/></p><p>- Reports and Dashboard Management ServiceNow and 3CLogic.</p><p><br/></p><p>- Foundation Data Management<br/><br/></p><p>- Testing code fixes/updates and new rollout before moving to production.<br/><br/></p><p>- Chat functionality in ServiceNow (Virtual Agent)<br/><br/></p><p>- Be the point person for new support desk rollout of client onboarding.

Instance creation and data structure creation for the new client.<br/><br/></p><p>- Create backlog of requirements.

Prioritize for implementing.

Project Management.<br/><br/></p><p>- Coordinate and lead ServiceNow developers.<br/><br/></p><p>- Act as a point-person for clients and client users.

Receive requirements.

Prioritize Requirements.

Plan rollouts.<br/><br/></p><p>- Manage inbound Email integration into ServiceNow<br/><br/></p><p>- Identify opportunity to increase efficiency in reporting, data collection, or functionality.</p><br/><p><b>Technical Skills :</b></p><br/><p>- Strong experience in ServiceNow platform - particularly CSM and ITSM applications.<br/><br/></p><p>- Experience with 3CLogic integration with ServiceNow.<br/><br/></p><p>- Good to have - Community Badges/ Rank level.<br/><br/></p><p>- Good to have - Micro Certification on Virtual Agent, Performance Analytics & Integration Hub.</p><br/><p><b>Education & Certifications :</b></p><br/><p>- Bachelors degree in computer science or related discipline.<br/><br/></p><p>- Certifications in ServiceNow CSA, CAD or CIS-CSM.</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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